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Billing Operations Specialist - Contracts & Billing

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

The finance team is crucial for maintaining financial health and stability. This team comprises accounts payable, tax and treasury, payroll, and investor relations. Together, they manage financial planning, transactions, compliance, and investor communications, ensuring the organization operates efficiently and meets its strategic goals. 

Responsibilities:

  • Prepare bills, invoices according to procedures
  • Process credit memos
  • Create Customer Contracts in ERP ( Oracle Project Billing module)
  • Ensure all customer master file is updated with the issued invoices and relevant contact information
  • Track and highlight exceptions in the billing process
  • Create event types accurately whenever required
  • Liaise with data management team to ensure available contract information is accurate and generated invoices are correct
  • Liaise with the PMO community whenever required
  • Ensure the invoice has been transferred to the AR module
  • Send invoices to customers
  • Prepare reports and reconciliations
  • Assist with month-end closing and SOX related activities
  • Respond to all customer inquiries
  • Support Team Lead and Senior Accounts Receivable Accountant in responding to Audit and Business queries and in identifying and implementing Process Improvements
  • Timely and accurate solving of all internal/external queries related to these responsibilities
  • Continuously improve processes
  • Open to work cross markets
  • Special and ad hoc projects as assigned by AR Team Leader
  • Standard Operating Procedure creation and updating
  • Making the billing process controls established through the internal policies
  • Ensure Key Metric’s are met and service is delivered to end users as expected.

Qualifications

  • BA in Economics or Finance
  • Ideally 2+ years of experience within Accounts Receivable area
  • Good communication and customer contact skills; good problem resolution skills
  • Fluency in English
  • Team player with strong interpersonal skills and attention to detail

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

  • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
  • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programs for management and technical leadership;
  • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
  • Work-Life Balance: Hybrid work and flexible working hours, employee assistance program;
  • Health: Global internal well-being program, access to well-being apps;
  • Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programs, events and celebrations.

Our diversity makes us stronger - it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us, regardless of background, identity, or personal characteristics, feels valued, respected, and free from discrimination. As an equal opportunity employer, we welcome applications from all individuals and base hiring decisions on merit, skills, qualifications, and potential.

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CEO of Endava
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John Cotterell
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Average salary estimate

$40000 / YEARLY (est.)
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$30000K
$50000K

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What You Should Know About Billing Operations Specialist - Contracts & Billing, Endava

Join our vibrant team as a Billing Operations Specialist - Contracts & Billing at our innovative company located in Cluj-Napoca, Romania! Here at our organization, technology is how we operate, but the people are truly our driving force. With two decades of expertise under our belt, we've made a name for ourselves in harnessing technology to foster meaningful change across various industries. As a Billing Operations Specialist, you'll play an essential role in our finance team, which is pivotal for sustaining our financial health and stability. Your responsibilities will include preparing invoices, processing credit memos, and ensuring all customer contracts in our ERP system are accurate and up-to-date. You'll collaborate closely with multiple teams to track billing exceptions and ensure seamless communication, responding to customer inquiries with professionalism and efficiency. If you have a knack for problem-solving, enjoy improving processes, and possess strong communication skills, you will thrive in this role! You'll also have the chance to support our Team Lead and Senior Accounts Receivable Accountant with monthly closings and contribute to special projects that enhance our operations. You won’t just be collecting bills; you’ll actively innovate and refine our billing processes while contributing to a community that celebrates diversity and inclusion. Embrace the opportunity to grow and develop in a supportive environment where your contributions truly matter!

Frequently Asked Questions (FAQs) for Billing Operations Specialist - Contracts & Billing Role at Endava
What are the main responsibilities for the Billing Operations Specialist - Contracts & Billing position at our company?

As the Billing Operations Specialist - Contracts & Billing, your primary responsibilities will include preparing invoices and credit memos, creating and managing customer contracts within our ERP system, updating customer master files, and ensuring that all billing processes run smoothly. You'll also be liaising with various teams to track exceptions and maintain accurate invoice records.

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What qualifications are required for the Billing Operations Specialist role at our Cluj-Napoca location?

To qualify for the Billing Operations Specialist - Contracts & Billing position, you need a Bachelor's degree in Economics or Finance along with 2+ years of relevant experience in accounts receivable. Excellent communication skills in English, attention to detail, and strong interpersonal abilities are essential for success in this role.

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How is the finance team structured at our company, particularly concerning the Billing Operations Specialist?

The finance team at our company, including the Billing Operations Specialist - Contracts & Billing, plays a key role in maintaining financial health. It includes various areas such as accounts payable, payroll, tax and treasury, and investor relations, working collaboratively to manage compliance, transactions, and financial planning.

Join Rise to see the full answer
What kind of career development opportunities can a Billing Operations Specialist expect at our company?

As a Billing Operations Specialist - Contracts & Billing, you'll have access to various career development opportunities, including coaching, training, and exposure to complex projects. Our organization encourages non-linear career paths and offers internal programs aimed at advancing both management and technical leadership.

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What benefits are available for a Billing Operations Specialist working at our company in Cluj-Napoca?

As a Billing Operations Specialist - Contracts & Billing, you can expect a competitive salary package, share plan, performance bonuses, and various wellness programs. Our commitment to work-life balance includes hybrid working options and flexible hours, plus access to professional development tools to support your growth.

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Common Interview Questions for Billing Operations Specialist - Contracts & Billing
Can you describe your experience with preparing invoices and managing accounts receivable?

When responding, detail your hands-on experience with invoice preparation, your understanding of the accounts receivable process, and any specific software or tools you've used, such as ERP systems like Oracle. Highlight any improvements you made in past roles.

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How do you ensure accuracy when processing billing transactions?

Answer this by discussing the steps you take to double-check information, the importance of detail in your work, and any processes you follow to minimize errors. Mention how you track exceptions and resolve discrepancies.

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What strategies do you use to handle customer inquiries regarding billing issues?

Share specific examples of your communication strategies; emphasize patience, clarity, and your approach when working with customers to ensure their needs are met. Point out your ability to follow up until the issue is resolved.

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Have you ever identified an inefficiency in a billing process? How did you tackle it?

Discuss a specific instance where you recognized an inefficiency and your approach to solving it. Explain any tools or methods you utilized, along with the result of your actions for both the team and the customers.

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What role do you think attention to detail plays in the Billing Operations Specialist position?

Explain that attention to detail is crucial for accuracy in billing, maintaining customer trust, and regulatory compliance. Share your personal methods for ensuring you stay precise and thorough in your work.

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How do you prioritize your tasks on busy days with multiple deadlines?

Discuss your time management strategies, such as creating a prioritized to-do list, using project management tools, or setting specific timelines for tasks. Give examples of how this helped in previous roles.

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What experience do you have with creating contracts in an ERP system?

Describe your past experience with ERP systems and contract creation. If applicable, provide specifics about your role, the kind of contracts you managed, and any challenges you overcame.

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How do you handle conflicts when working within a team?

Discuss your collaborative approach, emphasizing effective communication and active listening. Provide an example of a past conflict and how you helped mediate or resolve the issue.

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What makes you a good fit for the Billing Operations Specialist role at our company?

Tailor your answer to the company’s values and the role itself, referencing your skills and experience that align with the job description. Mention your enthusiasm for contributing to a supportive and inclusive environment.

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Where do you see yourself career-wise in the next few years?

Share your aspirations regarding growth, learning opportunities, and how you hope to enhance your skills within the billing department. Express ambition while aligning your goals with the company’s vision.

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We have built our organisation around a simple philosophy: We focus on helping people to be successful. The people who work for us, the people who engage with us, and the people who use the systems and applications we design, build and operate.

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Full-time, hybrid
DATE POSTED
April 13, 2025

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