Affiliate Executive

As an Affiliate Executive at Entain, your main responsibilities will include providing professional support to our network of stores and corners, assisting with technical and application requests, and delivering training both over the phone and on-site. You'll also manage client data and handle customer requests according to established procedures, ensuring compliance with industry standards.

To qualify for the Affiliate Executive role at Entain, candidates should have a diploma or degree in a relevant field. Previous experience in administrative roles or call centers is preferred, along with strong organizational skills and a customer-oriented mindset. Additionally, familiarity with computers and office software is essential.

While a passion for sports is not mandatory, it is certainly a plus for the Affiliate Executive position at Entain. It helps in connecting with clients and in understanding the unique needs of our sports-focused clientele, enhancing overall communication and support effectiveness.

Yes, at Entain we believe in continuous professional development. As an Affiliate Executive, you'll have access to well-being programs, training opportunities, and the chance to participate in various sport-related activities, reinforcing both your personal and professional growth.

The work environment at Entain is vibrant and collaborative. You're encouraged to connect with colleagues, whether you’re working in the office or remotely. Flexibility is a key aspect of our culture, allowing you to thrive as part of a supportive community dedicated to inspiring performance.

In answering this question, it’s crucial to use the STAR method: describe the Situation, Task, Action, and Result. Highlight your proactive approach and how your communication skills helped resolve a client issue efficiently.

Show your organization skills in your response. Discuss prioritizing tasks and using tools or methods that help you keep track of requests and deadlines while ensuring all clients feel valued.

Explain your training techniques, emphasizing interactive methods that engage the audience, such as live demonstrations, one-on-one coaching, or creating easy-to-understand materials.

Discuss your understanding of industry standards and how you stay updated with changes. Share examples of how you ensure that all processes adhere to these regulations.

Align your interests with Entain’s values. Mention the company’s commitment to diversity, equity, and inclusion, and express enthusiasm for contributing to a team that fosters growth and innovation.

Talk about the importance of rapport and trust in client relationships. Mention your strategies for effective communication and follow-through to help clients feel supported and valued.

Share your familiarity with specific platforms, how you've used them to manage customer inquiries, and provide examples of times you've resolved issues using these tools effectively.

Using the STAR method again, narrate a specific challenge you faced related to customer service or project management and detail how you developed a solution, ensuring a satisfactory outcome.

Discuss your strategies for maintaining a healthy work-life balance, such as setting boundaries, scheduling time effectively, and the importance of self-care in order to avoid burnout.

Emphasize skills such as communication, problem-solving, and adaptability. Share why these skills are vital in providing high-quality support and facilitating training to clients.