Job details

651- Customer Experience Manager

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At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.

Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

QUALIFICATIONS

High School Graduate or equivalent.
College experience preferred.
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

ESSENTIAL JOB FUNCTIONS

Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About 651- Customer Experience Manager, Five Below

At Five Below, located in the vibrant town of Jackson, TN, we are in search of a dynamic Customer Experience Manager to join our exciting team! Our mission is simple: we believe life is way better when you're free to Let Go & Have Fun—and we instill that ethos in every customer interaction. As the Customer Experience Manager, you’ll be at the heart of this mission, responsible for ensuring our crew delivers an unparalleled customer experience. You’ll lead your team to captivate our guests, teaching them our B.E.S.T. service standards while fostering a fun and energetic workplace culture. Your leadership will be crucial in achieving customer service goals and maintaining our front-end operations to brand standards. Plus, you will play a vital role in recruitment, training, and development of our crew, ensuring every member feels empowered to deliver their best. When you're not on the floor guiding your team, you’ll ensure the store is sparkling clean and ready for customers, performing key duties like store opening and closing processes. With at least two years of management experience under your belt, excellent communication skills, and a flair for creativity, you’ll engage in a variety of tasks that keep our workplace vibrant. Join us at Five Below and be part of a company that values people as much as it values the fun environment we create together!

Frequently Asked Questions (FAQs) for 651- Customer Experience Manager Role at Five Below

What responsibilities does a Customer Experience Manager at Five Below have?

The Customer Experience Manager at Five Below is responsible for ensuring a phenomenal customer experience by training the crew on top-notch service and leading front-end operations. The role includes meeting customer service score goals, managing store cleanliness, and maintaining operational efficiency.