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Business Analyst/Digital & Payments

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Position Summary

POSITION SUMMARY:

Business focused role managing requests and requirements. Works cross functionality to define product roadmaps, enhancements, and system requirements. Liaison between technical delivery teams and business product leads. This role will work closely with all areas of the organization but extensively with SVP - Digital Transformation and Payments, IT, Operations, Member Benefit Team, and Consumer Services as needed to support the Digital Transformation and Payments roadmap.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $103,793.30 - $121,346.42/yr with a progressive benefit package.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Works with SVP, Digital Transformation and Payments to execute initiatives on the 3-year roadmap for GreenState’s Digital and Payments roadmap.

Has business unit knowledge in one or more areas of assigned products / systems and participates in business units' discussion, new product reviews and evaluations

Identifies opportunities for business unit improvement for new or existing items within or related to the scope of the wider Digital Transformation and Payment roadmap.

Acts as a primary point of contact for business units; manages new requests, ensures requirements documented, oversees delivery of roadmap items.

Collaboration with Program and Change Management team for organizational approval and communication of ideas for approval.

Manages project documentation such as requirements, specifications, and requirements.

Works closely with business units and IT to ensure product aligns with user experience best practices and GreenState standards

Defines success for individual Digital Transformation and Payment roadmap initiatives, develops business cases, reports ongoing metrics, and communicates project updates to the SVP, Digital Transformation and Payments

Supports requirements, testing, coordinating, sign-off and front-end UI design and configuration

Responsible for developments and / or delivery of metrics

Develops learning plans and coordinates with Training, Marketing, and Department Heads to inform and train employees on Digital Onboarding products and services.

Perform administrative / operational duties for digital products and services

Works to improve channel convergence and strive for a consistent internal and member experience across channels.

Other duties as assigned

EXTERNAL VENDORS/CONTACTS

Maintains effective relationships and ensure quality service is provided from third party processors and technology partners.
Builds and maintains relationships with key partners and stakeholders.
Keeps informed of new developments or ideas in the industry through reading relevant articles/publications, attending conferences, etc.

SECURITY/COMPLIANCE

Ensures compliance with credit union policies and federal regulations.

Job Requirements/Expectations

Bachelor’s degree plus a minimum of 5 years of experience in a credit union or financialinstitution.

At least 2-3 year of digital / systems experience in a financial institution preferred

Ability to work independently as well as with a team.

Strong interpersonal and leadership skills.

Strong written and oral communication skills. Ability to effectively communicate with all levels of the organization and other key constituents.

Strong analytical and problem-solving skills.

Ability to create relationships and collaborate effectively with internal employees, outside contacts, and membership.

Passion for innovation.

Strong organization skills.

Highly curious and desire to make things better.

Reporting Relationship

This position reports to the SVP/Digital Transformation & Payments

Supervisory Responsibilities

This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. #LI #ID

Average salary estimate

$112569.5 / YEARLY (est.)

min

max

$103793K

$121346K

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What You Should Know About Business Analyst/Digital & Payments, GreenState Credit Union

Join GreenState as a Business Analyst/Digital & Payments and play a pivotal role in shaping our digital transformation journey! Located in North Liberty, this position is all about weaving together business needs and technical solutions with flair. You’ll be the bridge between technical delivery teams and our product leads, helping to define exciting product roadmaps and enhancements. Picture yourself collaborating closely with our SVP – Digital Transformation and Payments, IT, Operations, and the Member Benefit Team, ensuring that we not only meet but exceed our members' expectations. At GreenState, we believe in creating lasting value and empowering our employees, making this an incredible place to grow your career. As a Business Analyst, you'll take charge of managing requests, documenting requirements, and overseeing delivery for our Digital Transformation and Payments initiatives. You’ll engage with cross-functional teams to identify improvement opportunities, all while adhering to our core values and ensuring confidentiality. We are committed to diversity and inclusivity, making every effort to empower our team and foster an enriching work environment. Along with a competitive salary ranging from $103,793.30 to $121,346.42/year, you'll enjoy a progressive benefits package. If you’re a curious individual with a passion for innovation and a keen analytical mind, we encourage you to step into this exciting role at GreenState!

Frequently Asked Questions (FAQs) for Business Analyst/Digital & Payments Role at GreenState Credit Union

What are the key responsibilities of a Business Analyst/Digital & Payments at GreenState?

As a Business Analyst/Digital & Payments at GreenState, key responsibilities include managing business requests, collaborating cross-functionally to define product roadmaps, and acting as the liaison between technical delivery teams and business product leads. Your role will also involve overseeing project documentation, ensuring compliance with regulations, and developing metrics to track product success. Engaging with various business units and participating in discussions is essential for this position.