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Entry Level Customer Service Associate

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The Entry Level Customer Service Associate will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired time frame. The Entry Level Customer Service Associate plays a major role in the success of our company and the future success of our clients. The Entry Level Customer Service Associate is the liaison between our clients and our customers and is responsible for increasing the customer base by maintaining relationships with existing customers and by developing new sales relationships.

Entry Level Customer Service Associate Responsibilities:

Interact daily with potential new account leads and provide impeccable sales and customer service support to each individual through in-person communication
Must have a handle on the full sales cycle including being educated on the account and the territory, prospecting, scheduling appointments, and closing all deals
Attend account management meetings throughout the weekdays and any scheduled conference calls assigned by the account you are working with
Generate new business and customers by reaching out to consumers on a day-to-day basis
Provide in-depth product knowledge to each potential new customer account lead and be prepared for with cost/benefit analysis on the local competition
Document and track various sales activity and trends within the region and the client account assigned as the Customer Service Associate
Work within a team and provide guidance if needed on their assigned accounts

Entry Level Customer Service Associate Requirements:

1-2 years experience in a customer service or sales role with demonstrated success
Excellent communication skills especially in simplifying information to be easily understandable to customers, answering questions thoroughly and maintaining a reassuring positive demeanor
Eagerness to develop a leadership mentality and learn alongside other Customer Service Associates and department teammates
The ability to travel to and from customer meetings and potentially nationally for conferences and workshops - this may also require some scheduling flexibility as needed

#LI-Onsite

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About Entry Level Customer Service Associate, IE Discovery, inc

Are you passionate about customer service and ready to take the first step in your career? Join our team at a growing company in Fontana, California, as an Entry Level Customer Service Associate! In this exciting role, you’ll work directly with potential customer accounts, building connections and providing tailored sales solutions to meet our clients' needs. You will be the face of our company, responsible for maintaining relationships with existing customers and developing new sales leads. As you interact daily with potential new account leads, you'll provide outstanding sales and customer service support, and you'll get involved in the full sales cycle from prospecting to closing deals. Attend account management meetings, share your insights during conference calls, and help generate new business by reaching out to consumers every day. A key part of your role will include documenting sales activities and tracking trends within your assigned accounts. If you're someone with 1-2 years of experience in customer service or sales, excellent communication skills, and a desire to learn and grow, this position is perfect for you. Embrace the opportunity to develop a leadership mentality while you collaborate with a supportive team. Flexibility for travel and a genuine passion for providing top-notch service will take you far in this dynamic environment. We can’t wait to see the impact you will make as an Entry Level Customer Service Associate!

Frequently Asked Questions (FAQs) for Entry Level Customer Service Associate Role at IE Discovery, inc

What are the responsibilities of an Entry Level Customer Service Associate at this company?

The Entry Level Customer Service Associate at our Fontana-based company is pivotal in managing customer accounts and enhancing sales. Responsibilities include interacting daily with potential customers, offering exceptional sales and service support, managing the entire sales cycle, attending account management meetings, generating new business, and tracking sales activity trends. This multifaceted role ensures our clients receive the utmost service while building lasting relationships.