RUN Manager

As a RUN Manager at Ivalua, located in Pune, your primary responsibilities will include running planning meetings, monitoring issue backlogs, prioritizing deliverables for SLA achievements, and ensuring the overall efficiency of your maintenance team. You will also be vital in communicating standards and best practices, guaranteeing the financial balance of projects, and managing preventive maintenance strategies.

To succeed as a RUN Manager at Ivalua, candidates should have a minimum of 10 years of experience in Microsoft technologies like C#, ASP.NET, and SQL Server, ideally in a leadership capacity. Familiarity with procurement, spend management, and supply chain processes is a plus, along with a PMP or PRINCE 2 certification. A strong technical understanding of software components and architectures is also essential.

Ivalua fosters a vibrant and inclusive work culture for its RUN Managers in Pune. With a hybrid working model, weekly team lunches, and various social events, you will enjoy a balanced and collaborative environment. The company is recognized for its commitment to diversity and equity, ensuring that every team member feels valued and empowered to contribute to their fullest potential.

As a RUN Manager at Ivalua, you can expect tremendous growth opportunities. Ivalua emphasizes professional development through exceptional training programs and pathways for career advancement. You'll work closely with a talented international team, expanding your network and gaining valuable insights into procurement solutions and industry best practices.

In your role as RUN Manager at Ivalua, you will be heavily involved in customer support. You will be the first point of contact for clients implementing Ivalua solutions, addressing concerns proactively, and building strong relationships to ensure high levels of customer satisfaction. Your insights and feedback will be instrumental in enhancing the client experience and the overall effectiveness of our solutions.

When discussing your experience with Microsoft technologies, highlight specific projects where you used C#, ASP.NET, or SQL Server to solve business problems. Provide examples that demonstrate your technical skills and your ability to lead a team in utilizing these technologies effectively.

Share your approach to prioritization by discussing methods you've used, such as urgency versus importance matrices or Agile methodologies. Illustrate your ability to balance multiple projects and how you assess team bandwidth to ensure SLAs are met without compromising quality.

Reflect on a specific challenging project, detailing the obstacles you faced and your strategic approach to overcoming them. Focus on your problem-solving skills, team collaboration, and the end result, ensuring to highlight positive outcomes for the client or project.

Discuss the quality control measures you implement in maintenance processes, such as regular audits, established standards, and preventative maintenance strategies. Emphasize your commitment to delivering a high-quality product that meets functional and design specifications.

Share your techniques for building strong customer relationships, such as active listening, consistent communication, and being transparent about project statuses. Discuss how understanding their individual needs and addressing concerns promptly contributes to long-term satisfaction and partnership.

Provide a specific example where you effectively managed an escalated customer issue. Highlight your communication skills, your approach to diagnosing the problem, and steps taken to resolve it quickly while maintaining a positive relationship with the customer.

Emphasize the importance of teamwork in achieving project goals as a RUN Manager. Discuss your experience in collaborating with cross-functional teams and how you leverage diverse skill sets to drive successful outcomes while creating a supportive work environment.

Share your strategies for meeting tight deadlines, such as careful planning and delegation. Discuss how you communicate expectations with your team and ensure that quality standards are maintained even under pressure.

Talk about the Key Performance Indicators (KPIs) you track, such as SLA fulfillment rates, customer satisfaction scores, and team efficiency metrics. Explain how these metrics help you assess success and drive continuous improvement within your maintenance team.

Describe your passion for supporting clients and driving operational excellence. Highlight your desire to lead teams effectively and contribute meaningfully to the success of the business, which ultimately enhances supply chain sustainability and resilience.