Technical Account Manager, Germany

As a Technical Account Manager at Veeam, you will engage in various responsibilities such as overseeing the planning and architecture of professional services engagements, managing implementation projects, and providing expert advice on data protection solutions. You'll also assist in designing solutions, troubleshooting issues post-installation, and ensuring overall project success through effective communication and guidance. Your commitment to customer satisfaction is paramount as you support clients in leveraging Veeam's solutions to safeguard their data.

To excel as a Technical Account Manager at Veeam, candidates should possess a Bachelor's Degree in technology and relevant certifications such as VMware VCP or Microsoft MCSE. Experience with Veeam's core products, strong project management skills, and a solid understanding of data management, virtualization technologies, and networking protocols are crucial. We’re looking for individuals with proven consulting experience and the ability to manage multiple projects simultaneously, paired with excellent communication skills.

Candidates for the Technical Account Manager role at Veeam would benefit from hands-on experience with virtualization technologies, including VMware and Hyper-V, as well as knowledge of data protection and storage solutions. Familiarity with enterprise applications such as SQL and Oracle is also advantageous. Having a background in managing data centers, business continuity, and operating systems will help set you apart and make you a valuable asset to our teams and clients.

A typical day for a Technical Account Manager at Veeam involves engaging with multiple clients, assessing their needs, and delivering solutions that enhance their data security posture. You’ll spend time drafting proposals, conducting assessments, and providing project updates. Your focus will also include addressing post-installation inquiries, facilitating communication with Veeam support, and documenting processes. Every day presents unique challenges and opportunities to showcase your expertise!

At Veeam, we are dedicated to fostering a culture of growth and learning, particularly for our Technical Account Managers. You can expect opportunities for professional development through training programs tailored to enhance your technical and project management skills. As the technology landscape is always evolving, we encourage our Technical Account Managers to stay updated with industry trends and advancements, which in turn supports their career progression within the company.

When approaching project management as a Technical Account Manager, I focus on creating detailed project plans that include timelines, resource allocation, and risk assessment strategies. I believe clear communication is vital, so I regularly update stakeholders on the project status while remaining flexible to adapt to any changes that might arise. My goal is to ensure that all deliverables align with client expectations and Veeam's objectives.

One challenging technical issue I encountered involved a client's data protection setup that wasn’t effectively meeting their operational needs. After diagnosing the problem, I conducted a thorough assessment of their configuration and identified areas of improvement. By designing a tailored solution leveraging Veeam's products, I successfully optimized their setup, significantly improving both efficiency and reliability.

I have extensive hands-on experience with Veeam's core products, having used them in various client environments to ensure effective data protection and recovery solutions. My familiarity spans from configuration to troubleshooting, allowing me to assist clients effectively from initial assessment through to successful implementation and beyond.

To manage tight deadlines and multiple projects, I prioritize tasks by urgency and impact, breaking them down into manageable steps. Effective time management and organization are key; I utilize project management tools to keep track of tasks and ensure timely completion. I also maintain open lines of communication with my clients to manage expectations and provide updates.

In my previous roles as a consultant, I have closely collaborated with clients to evaluate their challenges, propose effective solutions, and guide them through the implementation process. My focus has always been on building positive relationships, offering tailored advice that aligns with their objectives, and being a reliable resource throughout their journey with our services.

I take continuous learning very seriously in my technology career. I actively follow industry blogs, attend webinars, and participate in relevant training sessions to enhance my knowledge. Engaging in discussions with peers and professionals also helps me stay informed about new trends and technologies in data protection and management.

Client satisfaction is paramount in my role as a Technical Account Manager. I ensure it by maintaining consistent communication throughout the project lifecycle, actively listening to their concerns, and being responsive to their needs. I follow up to gather feedback and make necessary adjustments, ensuring that the solutions provided meet or exceed their expectations.

I employ clear and structured documentation practices to track processes and solutions. I typically use standardized templates to ensure consistency, and I make it a point to update documents regularly as changes occur. This approach not only facilitates knowledge transfer but also helps maintain clarity in communication both internally and with clients.

When troubleshooting a technical issue, my first step is to gather detailed information about the problem from the client. I conduct a systematic assessment by analyzing logs, reviewing configurations, and replicating the issue when possible. I maintain transparent communication with clients throughout the process and prioritize resolving the issue efficiently to restore their confidence in our solutions.

Certainly! In my previous role, I identified that our documentation process was cumbersome and often led to confusion among team members. I proposed a simpler format that streamlined documentation while ensuring critical information was still captured. After implementing this change, we saw a significant reduction in onboarding time for new hires and improved project handoff clarity, ultimately enhancing team collaboration.