Senior Business Development Manager

As a Senior Business Development Manager at Keywords Studios, your key responsibilities involve designing and implementing sales strategies for our Player Engagement services. You'll lead strategic sales initiatives, manage client relationships, and ensure exceptional service delivery. You'll also collaborate cross-functionally to identify high-potential clients and track performance metrics to refine your sales approach. Your role is critical in driving growth and improving player experiences across the gaming industry.

To qualify for the Senior Business Development Manager role at Keywords Studios, candidates should have proven experience in selling player support services, community management, or similar technologies, preferably within the gaming industry. Strong expertise in managing commercial client relationships and a deep understanding of ticketing CRM systems and automation solutions are essential. Additionally, a collaborative mindset and experience working alongside solutions architecture teams would enhance your candidacy.

The Senior Business Development Manager contributes significantly to Keywords Studios' Player Engagement services by developing and executing sales strategies tailored to prospective clients. This role involves driving sales initiatives for key services such as Player Support and Community Management, managing expectations, and ensuring seamless service delivery. Your efforts will play a crucial role in shaping the future of our player engagement solutions.

The working environment for a Senior Business Development Manager at Keywords Studios is fully remote, allowing for flexibility and the ability to collaborate with teams across Europe. Our culture is built on equal opportunities and fostering an inclusive workplace, where all employees can thrive. You will have access to a comprehensive support system that values each application and nurtures your growth in the gaming industry.

A Senior Business Development Manager at Keywords Studios has numerous growth opportunities, including leadership roles, specialized training programs, and the chance to work on high-impact projects within the gaming industry. As you play a crucial role in expanding our Player Engagement services, you will have the ability to influence strategic decisions and contribute to the innovative direction of Keywords Studios.

In building client relationships, I prioritize understanding their unique needs and delivering tailored solutions. I believe in maintaining regular communication to manage expectations and ensure satisfaction. Taking the time to understand their business challenges allows me to foster long-term trust and partnership, which is key to driving mutual growth.

Certainly! In a previous role, I identified a growing demand for community management services within the gaming industry. I developed a comprehensive sales strategy that combined targeted marketing efforts with personalized client outreach. This resulted in a 30% increase in client acquisition over six months and strengthened our position as a trusted service provider.

I have extensive experience with several ticketing CRM systems, including Helpshift. I have successfully implemented these platforms to streamline client support processes, enhance communication, and improve issue resolution times. By leveraging analytics from these systems, I’ve been able to refine strategies and provide exceptional service to clients.

To identify upselling opportunities, I regularly analyze client engagement data and feedback. I initiate strategic review meetings to discuss their evolving needs and present tailored service upgrades or new offerings that align with their objectives. This proactive approach ensures I’m seen as a partner in their growth, leading to successful upsells.

I keep myself updated on industry trends through various channels: attending key industry conferences, participating in webinars, and engaging in professional networks. I also believe in gathering insights directly from clients through surveys and feedback sessions, ensuring I can align our services with their expectations and market demands.

Handling a dissatisfied client starts with active listening to fully understand their concerns. I approach the situation with empathy, ensuring the client feels heard and valued. I then collaborate with my team to resolve the issue promptly, keeping the client informed throughout the process. Follow-up post-resolution is also crucial to rebuild trust and satisfaction.

Throughout my career, I've successfully managed long-term client partnerships by consistently delivering value and maintaining open lines of communication. I prioritize regular check-ins and strategic review meetings to ensure clients' needs are being met and to identify new opportunities for collaboration, which has fostered loyalty and continued business growth.

My strategy for closing a deal involves thoroughly understanding the client's needs and building a strong relationship throughout the sales process. I ensure I address any objections and tailor the proposal to highlight how our services align with their objectives. Timing is also crucial; I aim for a decision when I feel the client has confidence in our solution's potential to drive success.

Collaboration is essential, and I regularly engage with operations, marketing, and solutions architecture teams. I ensure we have a unified approach to client strategies and share valuable insights from my client interactions to inform our offerings. This synergy enhances our overall service delivery and maximizes our impact in the marketplace.

I'm driven by the passion for helping clients achieve their goals through innovative solutions. The gaming industry's dynamic environment excites me, and I thrive on the challenges it presents. The opportunity to contribute to building engaging player communities motivates me to continuously strive for success in my role.