Match Day Management Support Specialist

The key responsibilities of a Match Day Management Support Specialist at Kitman Labs include actively monitoring system performance during soccer matches, troubleshooting incoming support requests, and serving as the primary league contact during critical events. You'll develop a deep understanding of soccer league structures and ensure timely communication between technical support teams and users. Moreover, you'll track support issues, participate in project updates, and contribute to knowledge sharing.

For the Match Day Management Support Specialist position at Kitman Labs, candidates should possess knowledge of soccer and its rules, exceptional communication skills, and a background in client management. Proven technical troubleshooting and problem-solving abilities, along with familiarity with league and club operational workflows, are essential for candidates to thrive in this role.

Kitman Labs is dedicated to supporting its Match Day Management Support Specialists through a collaborative and professional environment. Employees have access to continued training, opportunities for professional growth, and a robust benefits package that includes health, wellness perks, and meaningful equity. This commitment reflects Kitman Labs' focus on excellence and innovation in the sports industry.

A typical day for a Match Day Management Support Specialist at Kitman Labs revolves around live soccer matches, where you'll monitor system performances and address urgent support requests. Your day might involve communicating with league officials, troubleshooting issues on the go, documenting support cases, and engaging in project discussions. The role is dynamic and requires flexibility, especially during weekends and evenings.

The Match Day Management Support Specialist role at Kitman Labs is unique because it combines a passion for sports with advanced technology. You will not only be enhancing the operational side of matches but also contributing to the overarching mission of transforming sports performance through data. The chance to work directly with premier sports organizations globally adds to the role's excitement and significance.

To handle high-pressure situations during a live soccer match, I would remain calm and focused, quickly assessing the issue at hand. Prioritizing effective communication, I would ensure all relevant stakeholders are informed and follow established procedures for troubleshooting. It's crucial to document the situation thoroughly for future reference and to utilize team support if needed.

In my previous roles, I gained extensive experience in technical troubleshooting by actively engaging with clients to understand their needs and diagnosing system issues. I ensured timely resolutions by collaborating with technical teams, ultimately improving operational effectiveness during critical events. My background in sports operations also helps me navigate challenges unique to the industry.

I have a solid understanding of soccer league structures, which includes familiarity with the MLS and its various clubs, playoff systems, and seasonal schedules. Knowing how these elements interact allows me to effectively support the operational needs of leagues and clubs, ensuring smooth communication and coordination during match days.

To maintain effective communication during matches, I would establish clear protocols and utilize designated communication channels to keep updates flowing. I would ensure regular check-ins with league and club representatives while documenting key changes and issues promptly. Additionally, being proactive and approachable can create a trustworthy environment for stakeholders to communicate their needs.

When multiple issues arise simultaneously, I prioritize tasks based on their urgency and impact on match operations. I quickly assess which issues could disrupt the game the most and address those first while documenting less urgent problems for later resolution. An organized approach and maintaining open lines of communication with stakeholders help ensure effective management of simultaneous tasks.

In a previous role, there was a critical moment where a technical issue threatened the on-time start of a big event. I quickly assessed the situation, gathered all relevant information, and presented a case for necessary system updates to my team, advocating for implementation while also ensuring clear communication with the event's stakeholders. This collaborative approach resulted in a successful event launch.

Kitman Labs is a pioneer in transforming sports performance through data analytics. The company aims to empower teams with relevant insights that improve athlete performance. I admire its commitment to innovation and its collaborative culture, which values diverse skill sets, making it an exciting place to grow professionally in the sports technology domain.

My approach to client relationship management involves building rapport and trust through consistent, clear communication and reliability. I prioritize understanding clients’ specific needs and customizing solutions accordingly. Regular follow-ups and actively seeking feedback to improve services are also crucial for maintaining positive relationships, especially in a fast-paced environment like sports operations.

Yes, I've previously defined and documented processes during a project to streamline support ticket management. I gathered input from team members and organized procedures into comprehensive guides, which clarified the workflow and enhanced communication across departments. This documentation proved vital for onboarding new staff and ensuring consistency in operations.

Data analytics is crucial in sports performance because it provides valuable insights that help teams make informed decisions. By analyzing performance metrics, teams can identify areas for improvement, enhance player training, and develop strategic game plans. Embracing data-driven insights ultimately leads to better outcomes and a competitive edge in the sports industry.