Admissions Director (Corporate)

The Admissions Director at Ciena Healthcare is responsible for overseeing the central intake and admissions process for multiple facilities in Central Ohio. This role involves working closely with external marketing teams, hospital liaisons, and participating in facility sales and marketing events. The Admissions Director also evaluates potential patients for clinical appropriateness and manages admissions documentation at the building level.

Ciena Healthcare requires candidates for the Admissions Director position to have prior experience in admissions, marketing, or hospital liaison roles. An associate's degree or higher is preferred alongside solid computer skills, particularly with Microsoft Office and Point Click Care (PCC). Familiarity with federal and state regulations regarding Managed Care, Medicare, and HMOs is also essential.

The Admissions Director at Ciena Healthcare works Monday through Friday, providing a balanced schedule that allows for work-life harmony, while engaging in essential operations that impact patient care and facility success.

The benefits package for the Admissions Director position at Ciena Healthcare is quite robust. It includes competitive pay, medical, dental, and vision insurance, a 401K plan with matching funds, life insurance, employee discounts, and programs for tuition and student loan reimbursement.

Ciena Healthcare prioritizes a compassionate approach to patient care and fosters an environment that values its employees. With competitive salaries, generous benefits, and a supportive team culture, Ciena Healthcare empowers its Admissions Directors to thrive in their roles while making meaningful contributions to the lives of residents and their families.

In response to this question, focus on your organizational skills and ability to assess urgency. Discuss the systems you use to track referrals and admissions and how you communicate with your team to ensure timely responses.

Provide a detailed account of your previous roles where you were directly responsible for admissions, highlighting any specific challenges and how you overcame them. Use examples to show your knowledge of both operational and clinical aspects of admissions.

Discuss your approach to establishing trust and communication with hospitals and referral sources. Share specific tactics like regular meetings, follow-ups, and information sharing that foster positive working relationships.

Explain your process for evaluating candidates for admissions, emphasizing your clinical understanding, assessment frameworks, and collaboration with medical professionals to ensure appropriate placements.

Mention specific tools like Microsoft Office Suite and Point Click Care (PCC), discussing how you've utilized these tools to enhance efficiency and accuracy in admissions processes.

Talk about your commitment to ongoing education in your profession, whether through training, professional organizations, or online resources. Highlight how staying informed has helped you in your previous roles.

Emphasize the importance of listening and empathy in such situations. Discuss strategies to resolve conflicts, like providing clear explanations, addressing concerns, and offering alternatives.

Share any relevant experience that highlights your skills in marketing, whether through direct roles or collaborations. Discuss campaigns or events you've participated in that effectively promoted admission processes.

Focus on your collaboration skills. Discuss past experiences where you've worked with cross-functional teams, how you share best practices, and ways you encourage teamwork across facilities.

Define specific goals you have that align with Ciena Healthcare's mission. Discuss aspirations for census growth, enhancing community relationships, or further developing the admissions process.