Service - Business Development Center Administrator

As a Business Development Center Administrator at Wesley Chapel Honda, your primary responsibilities include managing inbound and outbound customer communications via phone and email. You'll respond to internet leads, determine customer needs through engaging questions, and schedule service appointments to provide excellent customer service. Maintaining a positive customer experience and efficiently entering customer information into our CRM are key parts of this dynamic role.

To qualify for the Business Development Center Representative position at Wesley Chapel Honda, candidates should possess a strong customer service background, preferably in a call center or dealership environment. You should have excellent verbal and written communication skills, and being bilingual in Spanish is a plus! Additionally, strong computer skills and attention to detail are crucial for success in this role.

At Wesley Chapel Honda, we believe in nurturing talent and providing opportunities for growth. As a Business Development Center Administrator, you’ll be part of a collaborative team where you can advance your career through mentorship and training programs. Our award-winning service team is dedicated to helping you develop your skills and explore various paths within the dealership, enhancing both your career trajectory and personal satisfaction.

As a Business Development Center Administrator at Wesley Chapel Honda, you’ll enjoy a comprehensive benefits package that includes competitive pay, medical, dental, and vision plans, as well as paid holidays and PTO. Additional perks include short and long-term disability coverage, 401(k) retirement plans, and employee stock purchase options, all designed to support your well-being and professional growth.

No prior dealership experience is required to apply for the Business Development Center Representative position at Wesley Chapel Honda. While experience in a dealership setting can be beneficial, we value customer service skills and a willingness to learn above all. If you have a passion for helping customers and a desire to excel, we encourage you to apply!

In your answer, emphasize key experiences that showcase your ability to connect with customers, such as managing inquiries or resolving conflicts. Highlight specific skills such as effective communication, problem-solving, and any relevant technology or CRM tools you have used.

When addressing this question, describe your approach to understanding the customer's issue while remaining calm and professional. Outline a step-by-step method for de-escalating the situation and how you would ensure their concerns are heard and resolved satisfactorily.

Share your time management techniques and organizational strategies for handling multiple inquiries simultaneously. Discuss using scripts or notes, prioritizing calls, and maintaining a friendly demeanor even during busier periods, showcasing your ability to thrive under pressure.

Explain your systems for meticulous data entry, such as creating checklists or utilizing software features. Highlighting experiences with CRM systems, like those at Wesley Chapel Honda, emphasizes your readiness for the role.

Craft your response to highlight Wesley Chapel Honda's values, their commitment to customer service, and their reputation in the industry. Personalizing your answer with enthusiasm for the opportunity and how you align with their mission will strengthen your candidacy.

Select a specific instance that demonstrates your commitment to excellent customer service. Describe the situation, your actions, and the positive outcome that followed, illustrating your dedication and ability to exceed customer expectations.

Discuss the importance of a seamless introduction. Outline your approach—ensuring the customer feels comfortable, knowing their needs, and how you would relay relevant information to the Service Advisor to facilitate the interaction.

Explain how you would gather necessary information and effectively convey service specials during calls. Mention the importance of clarity, enthusiasm, and ensuring the customer understands the benefits, making it appealing to them.

Describe your prioritization skills and methods, such as assessing urgency or importance. Share how you balance customer needs without compromising service quality, critical for a fast-paced business development center.

Discuss factors like effective communication, timely follow-ups, courtesy, and personalized service. Emphasizing how your work as a Business Development Center Administrator contributes to these aspects will show your insight into customer satisfaction.