Project Manager (O&M Production Support)

As a Project Manager (O&M Production Support) at M9 Solutions, you'll be responsible for overseeing day-to-day management of various production support tasks. This includes providing technical guidance to project teams, enhancing communication among support tiers, creating detailed dashboards, identifying automation opportunities, and developing metrics to continually improve processes. Your role will involve working closely with stakeholders to ensure project objectives are met and can adapt to evolving requirements.

To qualify for the Project Manager (O&M Production Support) position at M9 Solutions, candidates should be eligible to obtain a Public Trust level clearance and ideally possess an active clearance. Additionally, a minimum of 5 years of experience in production monitoring and automation is required, along with knowledge of production monitoring tools like AppDynamics or Splunk, and familiarity with container environments such as Kubernetes and AWS.

In the role of Project Manager (O&M Production Support) at M9 Solutions, you will utilize various tools to enhance project performance. Essential tools include AppDynamics and Splunk for monitoring and logging, respectively. You'll also work with Kubernetes, OpenShift, and other modern technologies for system automation and production support, enabling a more efficient operational environment.

M9 Solutions is committed to the professional growth of our employees, particularly in roles like Project Manager (O&M Production Support). We offer training opportunities, mentorship programs, and a collaborative environment that encourages innovation and the sharing of knowledge. You will have access to resources that help refine your skills and expand your expertise, preparing you for future challenges in IT project management.

The culture at M9 Solutions is vibrant and collaborative, characterized by teamwork and a shared passion for technology. As a Project Manager (O&M Production Support), you will be part of a friendly and supportive environment that values diversity and creativity. We believe that work should be enjoyable and fulfilling, providing numerous opportunities for employees to engage with one another while driving the company’s vision forward.

In answering this question, be ready to share specific examples from your past roles where you managed production support. Highlight tools and processes you implemented, how you ensured project deliverables were met, and your effectiveness in problem-solving within a production environment.

Discuss any tools or technologies you've utilized for automation in production support. Explain how you identified manual processes that were ripe for automation, the impact those changes had on efficiency, and any metrics that illustrate the success of your strategies.

Explain your approach to prioritization, including how you assess urgency and importance. Discuss any frameworks you use, like the Eisenhower Matrix or Agile methodologies, and provide an example of a past project where you successfully managed competing priorities under pressure.

Share your experience working in Agile environments and how you've implemented Agile methodologies in past roles. Discuss any specific tools or practices you've adopted, such as scrum meetings or sprint planning, and how they contributed to project success.

Communication is key in project management. Provide examples of how you maintain regular updates with stakeholders, such as status meetings or reports, and your strategies for managing expectations and gathering feedback.

Discuss your approach to managing production incidents, including your assessment of the situation, coordination with relevant teams, and methods for documenting the incident. Emphasize the need for clear communication and prioritization of root cause analysis to prevent future occurrences.

Outline your process for developing a project management plan, which should include step-by-step strategies such as defining project scope, assessing risks, identifying resources, and establishing timelines. Illustrate your points with an example from a past project where you successfully developed and executed a plan.

Talk about the platforms, courses, and communities you engage with to stay updated on industry trends. Mention specific certifications or webinars you've participated in and how you've applied new knowledge to improve your project management skills.

Highlight the importance of data-driven decision-making in your approach. Share examples of how you utilize metrics to guide project adjustments, improve team performance, and inform stakeholders of project progress.

Describe your technique for addressing performance issues, emphasizing a constructive approach. Discuss how you would communicate with the team member, identify any underlying issues, and work together to establish a remedial plan while keeping team morale high.