Critical Care Technician (PCA) | MICU | MGH

As a Critical Care Technician (CCT) at Mass General Brigham, your main responsibilities will include assisting patients with daily living needs, monitoring and reading vital signs, drawing blood, obtaining EKGs, and responding promptly to patient requests. You will work under the mentorship of a registered nurse and collaborate with a multidisciplinary team to ensure a safe and effective care environment.

To qualify for the Critical Care Technician role at Mass General Brigham, candidates should ideally have at least one year of inpatient experience within an acute care setting, along with recent experience and/or training in clinical patient care. Preferred candidates are licensed, certified, or enrolled in programs like Nursing Assistant, Medical Assistant, or mental health programs, having completed at least one semester of patient care rotations.

Critical Care Technicians at Mass General Brigham's MICU will have day shifts (7am-7pm) and night shifts (7pm-7am) available. You will also be required to provide rotating weekend and holiday coverage, making it essential for candidates to be flexible with their schedules.

As a Critical Care Technician at Mass General Brigham, you can expect a comprehensive benefits package, including medical, dental, and vision insurance, tuition reimbursement, generous paid time off, a subsidized MBTA pass, retirement plan options, and various employee perks such as discounts on tickets and passes for different activities.

Mass General Brigham is committed to fostering diversity, equity, and inclusion within its workforce. We invite and welcome applicants from traditionally underrepresented groups in healthcare, ensuring that our team reflects the varied backgrounds of the patients we serve. As a Critical Care Technician, you will work in an inclusive environment that values different perspectives and experiences.

When answering this question, focus on specific experiences where you assisted patients in an acute care setting. Highlight any relevant clinical skills, your interactions with patients, and how you ensured their comfort and safety while under your care, aligning with the role of a Critical Care Technician at Mass General Brigham.

Discuss your approach to multi-tasking and prioritizing patient needs effectively. Mention your ability to assess situations quickly, communicate with the healthcare team, and ensure that patients receive timely care. Include an example if possible to demonstrate your capability.

Emphasize the importance of patient confidentiality and how you adhere to HIPAA regulations. Explain the measures you take to protect sensitive information and your commitment to respecting patient privacy in all aspects of care.

Share your strategies for approaching difficult conversations with empathy and clarity. Talk about the importance of active listening, validating concerns, and ensuring families feel heard and supported while navigating challenging situations.

Provide an example that illustrates your teamwork skills in a clinical environment. Discuss the role you played, how you collaborated with others, and the outcome of the situation, showcasing your ability to contribute positively to the team at Mass General Brigham.

Before the interview, research the Medical Intensive Care Unit's mission and any recent advances or recognitions they have received. Discuss your understanding of the diverse patient population and complex medical conditions cared for, demonstrating your commitment to working in such an environment.

Explain your approaches to continued learning, such as attending workshops, reading industry-related publications, or participating in relevant courses. Such initiatives demonstrate your commitment to professional growth and providing the best care as a Critical Care Technician.

Discuss your process for identifying safety issues, emphasizing the importance of immediate action. Explain how you would communicate your concerns to the nursing staff and follow the appropriate protocols to ensure patient safety and well-being.

Provide a specific scenario where your organizational skills were put to the test. Detail how you managed multiple tasks or responsibilities effectively in a fast-paced setting, and how this would benefit your role as a Critical Care Technician at Mass General Brigham.

Share your personal motivations for working in critical care, such as the desire to make a difference in patients' lives. Discuss how your values align with those of Mass General Brigham, reinforcing your commitment to compassion and quality care.