Restaurant General Manager

The Restaurant General Manager at Pendry West Hollywood is responsible for providing strategic leadership, managing daily restaurant operations, overseeing staff training and development, and maintaining high standards of service and quality. This role also involves budget management, revenue generation, and ensuring guest satisfaction. You’ll work closely with the F&B managers to enhance the culinary experience, implement cost control measures, and maximize profitability while creating memorable moments for guests.

To be considered for the Restaurant General Manager role at Pendry West Hollywood, candidates must possess prior Food and Beverage Management experience. Additionally, exceptional communication skills, the ability to analyze data effectively, and familiarity with Microsoft Office tools are essential. Knowledge of food service techniques, budgetary analysis, and luxury hotel operations is highly desirable, as is a flexible schedule to accommodate restaurant demands.

As a Restaurant General Manager at Pendry West Hollywood, you will enjoy a comprehensive benefits package that includes discretionary time off, healthcare benefits, retirement plans with company matching, fitness and wellness discounts, and pet insurance, among others. Furthermore, you will have access to a supportive community environment that values personal growth and career development opportunities.

Pendry West Hollywood fosters a positive workplace culture by focusing on personal development, creative empowerment, and teamwork. The environment encourages open communication, mutual respect, and recognition of efforts that help drive success. As a Restaurant General Manager, you will be part of a family that values contributions from every associate, aiming to create memorable experiences for both guests and team members.

The physical requirements for the Restaurant General Manager role at Pendry West Hollywood include the ability to stand for extended periods, lift and carry weight up to 50 pounds, and occasionally push/pull heavy carts. This position also involves repetitive motions and the capacity to remain mobile throughout a busy shift, ensuring that operational demands are met efficiently.

To enhance guest satisfaction, I prioritize understanding customer preferences and feedback. I regularly train my team on service excellence and ensure we maintain high standards in food quality and presentation. Implementing a system for collecting guest reviews helps us identify areas for improvement and celebrate our successes.

In my previous roles, I was responsible for creating and managing budgets that align with our operational goals. I regularly analyze financial reports to monitor expenses and identify opportunities for cost savings. Strategic planning allowed me to balance budgetary restrictions while enhancing the guest experience, leading to increased profitability.

I believe in addressing conflicts directly and openly. My approach is to facilitate a conversation where all parties can express their concerns. I ensure everyone feels heard and work toward a constructive resolution by emphasizing the importance of teamwork and collaboration.

I have significant experience in luxury hotel environments where attention to detail and personalized service are paramount. My role involved overseeing all aspects of food and beverage operations, ensuring compliance with brand standards while delivering exceptional guest experiences that align with luxury expectations.

I maintain high standards of food quality and presentation by implementing rigorous training for my culinary team and conducting regular quality checks. I also emphasize the importance of consistency in everything from ingredient sourcing to plating techniques, ensuring every dish meets our high expectations.

Effective communication is maintained through daily briefings and regular meetings, ensuring that everyone is aligned on goals and expectations. I also promote a culture where team members feel comfortable sharing ideas and feedback, creating a collaborative environment.

In my last position, I identified key areas where we could enhance our offerings, such as introducing seasonal menus and special events. By analyzing guest feedback and sales performance, I implemented strategies that increased our average check and drove higher foot traffic, resulting in significant revenue growth.

Staff training is fundamental to my management approach. I believe in continuous learning, and I prioritize onboarding new hires effectively while providing ongoing training opportunities. Regular workshops and feedback sessions empower staff to maintain high service standards and fosters their professional growth.

I stay informed about industry trends through research and networking with other professionals. I also encourage my team to share insights from their interactions with guests, which helps us be proactive in adapting our offerings to meet evolving tastes and preferences.

I am drawn to Pendry West Hollywood because of its commitment to excellence and innovation. The opportunity to lead a passionate team in creating memorable guest experiences aligns perfectly with my career aspirations. I admire your focus on personal development and creativity in the hospitality industry.