Programme Manager

As a Programme Manager – Aftersales at MSX International, you will oversee the operational delivery of key aftersales programmes, ensuring that you lead teams to meet KPIs and objectives. You will act as the main point of contact for clients, overseeing performance monitoring and driving business development initiatives. Your role will also include managing compliance and stakeholder engagement, all aimed at maximizing efficiency and results across the teams.

To be successful as a Programme Manager at MSX International, applicants should have automotive aftersales experience in both service and parts, along with project and people management skills. Business development experience and proficiency in Microsoft Office are essential. Additionally, strong leadership, analytical skills, and effective communication skills are vital to influence and negotiate at all levels.

MSX International prefers candidates who have strong experience in automotive aftersales, especially within dealer networks. Candidates who can demonstrate their ability to manage multiple projects and have coaching experience would have an advantage. The focus is on individuals with a strategic mindset and the ability to engage with high-level management.

The Programme Manager at MSX International enjoys a competitive salary ranging from £50,000 to £55,000, plus a potential bonus of up to £5,000 annually. Other benefits include a company car, 25 days of annual leave plus bank holidays, a contributory pension plan, healthcare cashback scheme, life assurance, and exclusive discounts, making it a great opportunity to grow in your career.

The Programme Manager – Aftersales role at MSX International typically requires 40 hours per week from Monday to Friday. While the position is primarily remote, you should expect to travel to client sites approximately two days a week, covering locations such as Warwick, Dunton, and Coventry.

In answering this question, focus on specific roles you’ve held in aftersales, showcasing your direct involvement with service and parts operations. Highlight how that experience gave you insights into dealership strategies and customer retention practices, directly linking it to your preparation for the Programme Manager role at MSX International.

Use this opportunity to discuss your organizational skills. Explain the tools you use for project management and the methodologies you follow, such as Agile or Waterfall. Emphasize your ability to keep teams aligned and motivated while working on various projects simultaneously, an essential skill for a Programme Manager.

This is your chance to tell a compelling story. Pick a specific instance where you helped grow or stabilize client relations. Discuss how you maintained communication, addressed challenges, and ultimately achieved positive outcomes. Relate this experience back to the expectations at MSX International.

Discuss the KPIs you consider important for assessing aftersales performance. Expound on your approach to implementing these measurements, including regular reviews and feedback sessions, aligning them with the goals of MSX International. Emphasize how these strategies can drive team motivation and efficiency.

Speak about your conflict resolution style. Mention techniques like active listening and mediation, and share specific examples where you facilitated a resolution. This demonstrates your leadership skills and your ability to maintain a positive work environment, essential qualities for a Programme Manager.

Share specific examples of process improvements you initiated in your previous roles. Highlight the outcomes of these changes, be it in terms of customer satisfaction, increased sales, or operational efficiency, showcasing your ability to drive programme success at MSX International.

In answering, discuss the market research you conduct to identify opportunities and how you build partnerships. Share your strategies for pitching to clients and how you align business development with operational capacities, demonstrating your understanding of this dual aspect at MSX International.

Specify the software tools you’re familiar with, such as MS Project or CRM software, detailing how you've used them in past projects. Stress your adaptability to new technologies and how that aligns with drive effectiveness at MSX International.

Reflect on your leadership philosophy here. Discuss how you derive satisfaction from facilitating team success, driving engagement, and meeting objectives. Link this motivation to the values of MSX International and the role of Programme Manager to display alignment.

Describe your systematic approach to preparing for programme reviews. Mention data gathering, setting agendas, and how you plan to engage stakeholders effectively. Emphasize the importance of these reviews for continuous improvement, making it relevant to MSX International's focus on excellence.