Job details

Customer Service Representative, Medical Store

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Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Manage a large amount of inbound and outbound calls in a timely manner
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educates patients/clients on medical products and services
Process customer orders and accurately input customer orders into the computer
Perform other tasks as assigned or necessary
Pay: $21.00/hr - $23.00/hr Depending on Experience

Qualifications

High school graduate or equivalent
Excellent customer service skills
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities, and manage time effectively
Good typing and 10-key skills
Ability to sit for extended periods of time
Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

Additional Information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco
Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Wellness Program
Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

Average salary estimate

$45760 / YEARLY (est.)

min

max

$43680K

$47840K

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What You Should Know About Customer Service Representative, Medical Store, Norco, Inc

At Norco, a leader in the medical equipment and supplies industry, we are on the lookout for a vibrant and dynamic Customer Service Representative for our Medical Store in Seattle, Washington. If you're a people person with excellent communication skills and a passion for helping others, this could be the perfect opportunity for you! As a Medical Store Customer Service Representative, you'll be the friendly face our walk-in and phone-in customers first see. Your role involves greeting customers enthusiastically, managing a high volume of calls, and routing patient information accurately to various departments. You will need to absorb a ton of product knowledge to assist our customers effectively, addressing their needs and clarifying their queries with ease. Your keen organizational skills will shine as you maintain comprehensive records of interactions in our electronic system. We value multitasking, so if you can juggle different tasks while listening attentively and providing amazing customer service, you’ll fit right in with our family at Norco. We offer competitive pay ranging from $21.00 to $23.00 per hour, depending on experience, along with a robust benefits package that includes employee ownership, health insurance, and more. Join us in our mission of 'Serving You Better' and help create richer lives for our employees and community as part of the Norco team!

Frequently Asked Questions (FAQs) for Customer Service Representative, Medical Store Role at Norco, Inc

What are the primary responsibilities of a Customer Service Representative at Norco?

As a Customer Service Representative at Norco, your primary responsibilities include greeting and assisting walk-in and phone-in customers, managing inbound and outbound calls, promptly routing patient information to relevant departments, and maintaining accurate records. You'll also educate clients on our medical products, process customer orders efficiently, and ensure a high level of customer satisfaction.