Job details

Customer Services Representative 2

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RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Aeronautics Systems has an opening for a Customer Service Representative 2 to join our team of qualified, diverse individuals. This position will be located on site in Palmdale, CA.

The Customer Service Representative 2 duties and responsibilities will be to:

Take and process transactions by telephone, internet, and correspondence from customers and representatives.
Enter and maintain database records of customer profiles and prepares and maintains status reports.
Act as liaison for customers.
Maintain knowledge of company products and customer service processes.

Basic Qualification for a Customer Service Representative Level 2:

High School diploma or equivalent and 2 years of customer service experience

Must have 5 years employee store experience
Must have Experience with Retail Pro 8 and/or Retail Pro 9

Must be willing to work 1st shift 9/80 schedule (6:00am-3:30pm PST)

Salary Range: $35,300.00 - $58,900.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Northrop Grumman Glassdoor Company Review

4.0

Northrop Grumman DE&I Review

No rating

CEO of Northrop Grumman

Kathy Warden

Approve of CEO

Average salary estimate

$47100 / YEARLY (est.)

min

max

$35300K

$58900K

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What You Should Know About Customer Services Representative 2, Northrop Grumman

At Northrop Grumman, we believe in pushing the boundaries of innovation, and we're excited to invite a Customer Services Representative 2 to join our incredible team located in Palmdale, CA. In this role, you’ll be at the heart of our operations, taking and processing transactions from customers via telephone, the internet, and correspondence. Your skills will be crucial in maintaining and updating our database of customer profiles while preparing status reports to keep everything on track. As a liaison for our customers, your knowledge of our products and services will help you deliver exceptional service, solving problems and answering inquiries with a friendly demeanor. If you have a high school diploma or equivalent with 2 years of customer service experience, plus familiarity with Retail Pro 8 or 9, we want to hear from you! This is a chance to be part of something monumental - working for a company with a rich history, from stealth bombers to moon landings. Enjoy the perks of a stable work schedule and a competitive salary range of $35,300.00 - $58,900.00, complemented by benefits that include health insurance, paid time off, and opportunities for bonuses. We value diversity and are committed to fostering a workplace where everyone can thrive. Ready to help us invent the future?

Frequently Asked Questions (FAQs) for Customer Services Representative 2 Role at Northrop Grumman

What are the responsibilities of a Customer Services Representative 2 at Northrop Grumman?

As a Customer Services Representative 2 at Northrop Grumman, you will be responsible for processing customer transactions through various channels like phone and internet. You will maintain a comprehensive database of customer profiles, prepare status reports, and act as a vital liaison between customers and the company.