Recreation Supervisor | Full Time

As a Recreation Supervisor at the Omni Orlando Resort at ChampionsGate, your main responsibilities include overseeing the Pool Concierge Program, maintaining the cleanliness of the pool grounds, greeting guests, and catering to their needs. You’ll work closely with food and beverage staff to ensure a seamless experience for guests at the Formal Pool and cabanas.

To be eligible for the Recreation Supervisor position at Omni Orlando Resort, candidates should hold a degree in Recreation or Hospitality or have at least one year of experience in a related field. Additionally, certification in CPR and First Aid is required, along with basic computer skills for administrative tasks.

The work environment for a Recreation Supervisor at Omni Orlando Resort is dynamic and engaging. You’ll be working outdoors, often around pools, so comfort with various weather conditions is essential. The role also requires physical activity, including lifting and moving items, so a willingness to work on your feet is important.

Yes, working as a Recreation Supervisor at the Omni Orlando Resort opens doors to numerous career growth opportunities. The resort emphasizes training and mentoring, enabling associates to enhance their skills and advance in their careers within the hospitality industry.

Omni Orlando Resort prides itself on delivering exceptional guest service by recruiting dedicated individuals like Recreation Supervisors who are motivated to serve. Your role will involve directly engaging with guests, ensuring their needs are met promptly, and creating a welcoming environment that embodies a culture of gratitude and respect.

When answering this question, be sure to highlight specific experiences where you provided exceptional service in a pool setting, emphasizing any challenges you overcame and how you maintained guest satisfaction.

Start by explaining your approach to customer service, emphasizing patience, active listening, and problem-solving skills. Share an example of a situation where you effectively resolved a guest’s concern to ensure their satisfaction.

Discuss methods you’ve employed in past roles, such as regular inspections or checklists, to maintain cleanliness and organization. Mention how you train your team on cleanliness standards.

Share your relevant experiences with overseeing food and beverage services, emphasizing any specific roles where you coordinated with staff to meet guest needs efficiently.

Highlight your collaboration skills and provide an example of a successful team project or event where teamwork led to enhanced guest experiences.

Demonstrate your knowledge of safety protocols and emergency response plans, stressing the importance of staying calm, assessing the situation, and taking appropriate action to ensure guest safety.

Discuss techniques you’ve used to inspire and motivate your team, such as recognition programs, setting clear expectations, and fostering a positive work environment where everyone feels valued.

Mention skills like leadership, communication, problem-solving, and a passion for hospitality. Illustrate each with examples of how you've demonstrated these skills in prior positions.

Explain your approach to scheduling, focusing on fairness and efficiency. Mention any tools or methods you use to ensure adequate coverage and manage peak times effectively.

Share your passion for hospitality and recreation, emphasizing specific aspects you find rewarding, such as creating memorable experiences for guests and working in a vibrant team environment.