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Director, Healthcare Market - Upstate NY Ecosystem

Director, Healthcare Market (HD), Upstate NY

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key.  Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Opportunity: 

As a Director, Healthcare Market (HD) you will be a key leader focused on delivering healthcare solutions to customers and their partners. You will work closely with the Executive Director, Healthcare Market (HED) to shape the strategic vision for the ecosystem and engage with healthcare stakeholders. You will lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives. This includes managing an ecosystem Commercial team responsible for diverse product portfolios and aligning with ecosystem and therapeutic area priorities.
 

  • You deeply understand the unique needs of each customer in their pursuit of improved patient outcomes, lower costs and improved quality of care by building, maintaining and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customers
  • You contribute to and execute the strategic near and long-term vision and direction for the healthcare ecosystem set by the Executive Director, Healthcare Ecosystem and therapeutic areas to assist Squads in identifying partnerships and, under direction by the Squads executing partnerships which enhance customer experience, improve patient outcomes and deliver on business opportunities for Genentech
  • You lead the development and execution of customer account planning for target account(s) to deliver maximum impact opportunities
  • You are open to business travel to meet customer account needs and attend relevant therapeutic conferences.
  • You build, lead and motivate a diverse team of people with deep functional and therapeutic area expertise. With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem. Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work 

This is a field based role, it will cover the Upstate NY Area.  It is preferred that candidates live in this area for consideration.

Relocation Benefits are not available for this role

Who you are: 

Required Qualifications:

  • You hold a required Bachelor’s Degree  
  • You have 8 or more years work experience with a minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems).
  • Your previous experience includes account management or alliance/partnership management experience, including developing and implementing account plans for various health ecosystem players (e.g., health system or hospital. 
  • You have a proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
  • Your excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives.

Preferred Qualifications:

  • You hold an advanced degree 
  • You have deep Payer Experience, ideally including local, regional and national understanding of payers in Upstate New York.
  • You have previous Account Management Experience, ideally including local, regional and national understanding of health systems in Upstate New York.
  • You demonstrate in-depth knowledge of strategy development, including contracting strategy, administration and pull through. 
  • You demonstrate strong executive presence and ability to engage with C-Suite executives. 
  • You have strong Account Negotiation skills

This is a field-based position.

Overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

The expected salary range for this position based on the primary location of New York is $209,900.00 – $389,900.00.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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Average salary estimate

$299900 / YEARLY (est.)
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$209900K
$389900K

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What You Should Know About Director, Healthcare Market - Upstate NY Ecosystem, Roche

Are you ready to make a significant impact in the healthcare sector? As the Director, Healthcare Market at Genentech in Buffalo, you’ll be at the forefront of transforming patient outcomes and delivering innovative healthcare solutions. In this pivotal role, you will collaborate closely with the Executive Director to shape the strategic direction of our healthcare ecosystem. You’ll lead a dynamic team that is passionate about creating better experiences for patients and their families. Your mission is clear: prioritize customer satisfaction while driving growth and ensuring our diverse product portfolios align with therapeutic area priorities. With at least 8 years of relevant experience, including 3 years in field management, you’ll be adept at understanding the unique needs of our customers in Upstate New York. You'll harness your knowledge of the healthcare landscape to build and leverage essential relationships, helping to deliver on our commitments to this community. This is not just a role; it’s an opportunity to create lasting partnerships that enhance patient care and advance Genentech's mission. If you're seeking a place where your expertise can shine and your contributions matter, we want to hear from you!

Frequently Asked Questions (FAQs) for Director, Healthcare Market - Upstate NY Ecosystem Role at Roche
What are the responsibilities of the Director, Healthcare Market at Genentech?

As the Director, Healthcare Market at Genentech, your main responsibilities include shaping the strategic vision for the healthcare ecosystem, leading a diverse team to drive patient outcomes, managing an ecosystem Commercial team, and executing customer account planning. You will also work closely with healthcare stakeholders and contribute to partnerships that enhance customer experience and improve patient outcomes.

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What qualifications are needed for the Director, Healthcare Market position at Genentech?

To qualify for the Director, Healthcare Market position at Genentech, candidates must hold a Bachelor's Degree along with at least 8 years of work experience, which should include 3 years in field management or marketing within the commercial life sciences sector. Previous account management experience and excellent communication skills are also essential for success in this role.

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How does the Director, Healthcare Market at Genentech engage with healthcare stakeholders?

The Director, Healthcare Market at Genentech engages with healthcare stakeholders by building and maintaining relationships that are crucial for improving patient outcomes. This role involves collaborating with healthcare partners, understanding their needs, and creating solutions that facilitate effective patient access while aligning with Genentech's business objectives.

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What experience is preferred for the Director, Healthcare Market role at Genentech?

Preferred qualifications for the Director, Healthcare Market position at Genentech include having an advanced degree, deep payer experience in Upstate New York, and a strong understanding of health systems in the region. Additionally, candidates demonstrating in-depth knowledge of strategy development and strong executive presence would stand out.

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What can I expect in terms of travel for the Director, Healthcare Market position at Genentech?

The Director, Healthcare Market at Genentech is a field-based position that requires significant travel within Upstate New York. Candidates should be prepared for overnight travel and understand that meeting customer needs may necessitate substantial driving as part of their day-to-day responsibilities.

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Common Interview Questions for Director, Healthcare Market - Upstate NY Ecosystem
How would you approach developing a strategic vision for the healthcare ecosystem at Genentech?

When developing a strategic vision for the healthcare ecosystem at Genentech, I would start by conducting a thorough analysis of current market trends and stakeholder needs. Collaborating with key team members and stakeholders, I would identify areas for improvement and innovation, ensuring that our goals align with patient outcomes and business objectives.

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Can you share an experience where you successfully led a team to achieve a business objective?

In my previous role, I led a cross-functional team in developing a new partnership initiative. By fostering open communication and leveraging each team member’s strengths, we met our objectives ahead of schedule, improving patient access through new healthcare collaborations.

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What strategies would you use to build relationships with key healthcare stakeholders?

To build relationships with key healthcare stakeholders, I would prioritize regular communication and use a consultative approach to understand their needs. Attending industry events and engaging in discussions about shared goals would also play an essential role in establishing trust and collaboration.

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How do you stay updated on changes in the healthcare landscape?

I stay updated on changes in the healthcare landscape by subscribing to industry journals, participating in relevant webinars, and networking with other professionals. Engaging in continuous learning is crucial to adapt strategies and maintain competitive advantage.

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Describe your experience with account management and alliance partnerships.

My experience in account management involves developing strategic plans that cater to individual health systems' needs. I have successfully managed partnerships by establishing clear objectives and metrics, which helped enhance collaboration and improve patient outcomes across these partnerships.

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What role does teamwork play in achieving objectives in the healthcare sector?

Teamwork is vital in the healthcare sector as it brings diverse perspectives together to tackle complex challenges. Collaborative efforts enable us to develop comprehensive solutions that benefit both patients and healthcare providers, ultimately leading to improved healthcare delivery.

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How would you handle a challenging negotiation with a key healthcare partner?

Handling challenging negotiations involves understanding the partner's position and identifying mutual interests. I would use active listening to address concerns and work collaboratively to find solutions that promote a win-win scenario, demonstrating our commitment to a successful partnership.

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What are key performance indicators that you would focus on in this role?

Key performance indicators I would focus on include patient access rates, customer satisfaction scores, and the effectiveness of partnership initiatives. Tracking these metrics ensures that we are meeting our goals of improving patient outcomes and achieving business growth.

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If hired, how would you ensure compliance across the healthcare ecosystem?

To ensure compliance across the healthcare ecosystem, I would implement regular training sessions for the team and maintain clear communication regarding compliance policies. By fostering a culture that values compliance, we can align our objectives with regulatory standards.

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What do you consider the most important quality for a Director, Healthcare Market at Genentech?

The most important quality for a Director, Healthcare Market at Genentech is the ability to lead with empathy and strategic vision. This role requires someone who not only understands the healthcare landscape but is also deeply committed to improving patient lives through effective partnerships and solutions.

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April 11, 2025

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