Staff Product Designer (Remote in Colorado)

As a Staff Product Designer at Rocket Lawyer, you will be responsible for defining and executing the design vision, mentoring your design team, leading ideation sessions, and conducting user research to champion the voice of the customer. You'll design end-to-end user experiences, from wireframes to high-fidelity prototypes, ensuring they align with business goals and customer needs.

To apply for the Staff Product Designer role at Rocket Lawyer, you should have 9+ years of product design experience, with expertise in end-to-end UX and product design. Strong storytelling skills, the ability to balance customer needs with business goals, and experience in leading and mentoring design teams are crucial. A strong portfolio showcasing high-quality design work is essential.

Rocket Lawyer is committed to fostering career growth for Staff Product Designers by providing mentorship opportunities, encouraging participation in cross-functional collaborations, and promoting a culture of constant feedback and learning. You'll have the chance to evolve your skills while contributing to a supportive team environment focused on innovation.

The design process for a Staff Product Designer at Rocket Lawyer involves collaborating with product managers and engineers to define strategies, conducting user research, iterating designs based on feedback, and ensuring consistency across mobile and web experiences. You'll leverage data-driven insights to validate your design decisions, making sure they resonate well with users.

As a Staff Product Designer at Rocket Lawyer, you can expect to work on a variety of projects that focus on enhancing customer engagement with our Legal Pros through our platform. This includes designing the Consult Experience, implementing AI to empower users in navigating legal solutions, and ensuring simplicity and engagement in all digital products.

When describing your design process, make sure to emphasize a user-centered approach, including steps like research, ideation, prototyping, user testing, and iteration. Highlight specific projects during which you successfully navigated challenges, and how you gathered user feedback to refine your designs.

To balance business goals and user needs, I prioritize understanding both sides thoroughly. I conduct user research and analyze business objectives to identify overlapping areas. By aligning my design solutions with both user satisfaction and business KPIs, I ensure a successful outcome for all parties.

When leading design sessions, I consider the diverse perspectives of team members, project objectives, user personas, and existing research. I facilitate brainstorming towards innovative solutions while ensuring everyone’s input is valued, which allows us to stretch creative boundaries effectively.

In a project focused on a user onboarding experience, I revamped the flow after conducting usability tests that highlighted user pain points. By simplifying the process and providing contextual help, we saw a significant increase in engagement metrics, confirming the efficacy of user-focused design.

I stay updated on design trends and tools by regularly following industry blogs, attending workshops, and participating in design communities. Engaging with fellow designers and collecting insights from various sources helps me ensure that my skill set remains current and effective.

A notable design challenge I encountered involved conflicting user feedback for a feature. By synthesizing the data and iterating on prototypes, I facilitated user testing to refine the design. This collaborative approach resolved the conflicting feedback and resulted in a successful feature launch.

I measure the success of my design work through both qualitative and quantitative metrics. User feedback, behavioral analytics, and KPIs set at the project’s outset help gauge the overall impact. I also rely on A/B testing to inform and validate design changes post-launch.

In a previous role, I mentored a junior designer on user research methodologies. I provided guidance on how to conduct effective interviews and analyze findings. It was rewarding to see their skills develop as they applied the techniques and contributed fresh perspectives to our projects.

To ensure consistency, I leverage a design system that includes guidelines for typography, color, and components. By standardizing these elements and promoting best practices within my team, we maintain a clear and cohesive design language across all products.

I’m drawn to the Staff Product Designer position at Rocket Lawyer because of its commitment to providing accessible legal services. The opportunity to design impactful user experiences that empower individuals and businesses aligns with my passion for meaningful design. I admire Rocket Lawyer’s innovative spirit and see a great fit for my skills and values.