APT - Assistant Supervisor, Merchandise

As an Assistant Supervisor, Merchandise at Aquatica San Antonio, your primary responsibilities include leading a team to ensure excellent guest service, overseeing daily operations, managing personnel, handling sales and inventory, ensuring safety protocols are followed, and maintaining the integrity of merchandise locations. You'll engage with guests to provide superior service while motivating your team and addressing any operational challenges that arise.

To be considered for the Assistant Supervisor, Merchandise role at Aquatica San Antonio, candidates should be at least 18 years old, possess a high school diploma or equivalent, and ideally have previous experience in a supervisory position at a theme park. Strong communication skills, the ability to motivate others, and basic computer proficiency are essential, along with a strong aptitude for guest service.

The work environment for an Assistant Supervisor, Merchandise at Aquatica San Antonio is dynamic and engaging, as you'll be active both indoors and outdoors, interacting with team members and guests throughout the day. You'll experience a fun, fast-paced atmosphere where no two days are the same, allowing for varied tasks and interactions that keep the work interesting.

Aquatica San Antonio places a strong emphasis on the professional development of its employees, including Assistant Supervisors, by offering training opportunities, mentorship, and encouraging team collaboration. You'll also be able to participate in scholarship programs and exclusive employee events aimed at personal and professional growth, making it a great place to build your career.

As an Assistant Supervisor, Merchandise at Aquatica San Antonio, you can expect a range of perks including free park admission, discounts on food and merchandise for yourself and your friends and family, opportunities for scholarships, and access to exclusive employee events. The aim is to create a rewarding experience not just through work, but through shared enjoyment of the park.

Addressing conflict requires clear communication and empathy. Begin by listening to both parties to understand the issue. Then, encourage collaboration to find a solution. Emphasize the importance of teamwork and remind them of the shared goal of delivering excellent guest service, which helps refocus the team on their responsibilities. Highlight your approach to conflict resolution effectively.

A great way to motivate a team is by recognizing individual contributions. Share a specific instance where you praised a team member for outstanding performance, leading to increased morale and productivity across the team. Discuss how you create an engaging environment where everyone feels appreciated, showcasing your leadership and motivational skills.

To ensure superior guest service, focus on training your team in effective communication and proactive engagement. Share methods you use to gather feedback from guests, such as observing interactions and conducting surveys, which help in identifying areas for improvement and celebrating successes. Your goal should always be to exceed guest expectations.

In a fast-paced environment, prioritizing tasks is key. I assess tasks based on urgency and impact. First, address guest needs immediately, followed by operational tasks that ensure safety and service quality. Discuss a time you successfully managed competing priorities, demonstrating your ability to maintain efficiency under pressure.

Training a new ambassador requires a structured and supportive approach. I would start with an introduction to our company culture and values, followed by a buddy system where they can shadow experienced team members. Creating a detailed training plan that includes hands-on practice and regular check-ins ensures they feel confident and informed in their role.

Discuss your previous roles where cash handling was paramount, detailing your familiarity with various payment systems. Highlight situations where your strong basic math skills helped resolve discrepancies and ensure accurate transactions, assuring the interviewer that you are thorough and detail-oriented when dealing with financial matters.

Handling stressful situations requires composure and problem-solving skills. Talk about a specific instance where you maintained your calm under pressure, outlining the steps you took to manage the situation effectively. It's crucial to convey how you leverage teamwork to diffuse tension and keep operations running smoothly.

Discuss the importance of comprehensive safety protocols, such as regular equipment inspections, clear signage for hazards, and appropriate training for all ambassadors. Stress the need for ongoing safety checks and creating a culture of safety, which will empower team members to proactively share concerns and practice safe behaviors.

Measuring success can involve various metrics such as guest satisfaction scores, sales goals, and team performance indicators. Discuss methods like regular team meetings to evaluate feedback, recognizing achievements, and setting new challenges. This not only fosters a culture of continuous improvement but also motivates team members to excel.

Articulate your passion for the hospitality industry and how working at Aquatica San Antonio aligns with your career goals. Mention your enthusiasm for creating memorable guest experiences while leading a team, and express your eagerness to contribute positively to the team and the park's reputation.