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Totalworx Solutions Specialist - GA

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Job Title

Position Overview

Shaw Industries is searching for a dynamic individual to join our team as a Totalworx Solutions Specialist. The TSS will play a critical role in driving sales growth by combining technical expertise with sales skills. This individual will be responsible for understanding and articulating the technical aspects of our products while building strong customer relationships to drive sales across the southeastern market. The ideal candidate will have a passion for both technical problem-solving and sales, with a deep understanding of the Totalworx flooring accessories.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Key Responsibilities:

Sales Development: Develop and execute sales strategies to drive business growth within assigned territories.
Qualifications: Identify new business opportunities and build relationships with flooring contractors, end users (facility managers), architects and general contractors. Conduct product demonstrations and presentations to showcase the benefits and applications of our flooring accessories.
Technical Support: Provide technical expertise to customers, answering product-related questions, and resolving technical issues.
Assist customers in selecting the appropriate flooring accessories/systems for their specific applications.
Conduct product demonstrations to highlight benefits and features of the Totalworx products/systems
Conduct site visits/job walks/pre-bid meetings to assess technical requirements and provide recommendations for moisture mitigation, prep materials, and other flooring solutions.
Collaborate with the technical team to stay updated on technical recommendations and industry standards
Focus on Fuse, Diverzify and ESP contractors in the territory.
Maintain and expand relationships with key accounts, ensuring customer satisfaction and loyalty
Monitor customer feedback and understand TotalWorx requirements to win in local markets (loyalty program – inclusion of incentives, rebates, etc.)
Manage and update customer information and sales activities in the CRM system.
Conduct training sessions for customers and sales partners on product installation, usage, and maintenance. Solution selling based on customer needs.
Use of educational materials, such as technical guides and installation videos, to support customer knowledge and success.

Qualifications:

Bachelor's degree or a related field preferred; high school diploma required.
Minimum of 3-7 years of industry experience, focusing on technical products within the flooring or coatings industry.
Strong understanding of resinous flooring systems and coatings, including protective and floor coatings.
Proven ability to lead strategic initiatives, foster customer relationships, and deliver results in a fast-paced environment.
Technical proficiency in product specifications, data sheets, and industry standards.
Willingness to travel up to 50% as needed to support business objectives.

Competencies:

Build Trusting Relationships
Innovate
Drive Results
Demonstrate Inclusive Leadership
Facilitate Change
Coach & Support

Potential Factors:

Navigates Ambiguity
Learning Agility

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Average salary estimate

$70000 / YEARLY (est.)

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max

$60000K

$80000K

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What You Should Know About Totalworx Solutions Specialist - GA, Shaw Industries Group, Inc.

Shaw Industries is on the lookout for a passionate Totalworx Solutions Specialist - GA to join our vibrant team at our Shaw Plant CX facility in Cartersville, GA. This exciting position is all about blending your technical know-how with stellar sales skills to drive significant growth in sales across the southeastern market. As a Totalworx Solutions Specialist, you'll dive deep into the technical aspects of our superior flooring accessories while also establishing and nurturing strong relationships with customers. Your role will involve everything from conducting product demonstrations and strategic sales development to providing top-notch technical support and advice to customers selecting the perfect flooring solutions for their needs. With a focus on key contractors and ensuring customer satisfaction, you will become a pivotal figure in showcasing the benefits and applications of Totalworx products. If you have a knack for technical problem-solving, a solid background in the flooring industry, and a dedication to helping customers succeed, we'd love to hear from you! At Shaw Industries, we believe in creating incredible customer experiences and support our associates with the resources they need to excel. Join us and be a part of a company that's making waves in the flooring world and truly values its people.

Frequently Asked Questions (FAQs) for Totalworx Solutions Specialist - GA Role at Shaw Industries Group, Inc.

What responsibilities does a Totalworx Solutions Specialist at Shaw Industries have?

A Totalworx Solutions Specialist at Shaw Industries is responsible for driving sales growth by creating and executing effective sales strategies while developing strong customer relationships. This role includes identifying new business opportunities, conducting product demonstrations, providing technical support, and ensuring customer satisfaction. The specialist also conducts site visits, offers recommendations on products, and manages customer information in the CRM system.