Lead PCC - Ortho

As a Lead Patient Care Coordinator at Brident Dental Services, your main responsibilities include greeting patients warmly, coordinating treatment services, providing consultations about recommended treatments, discussing insurance coverage and payment options, and nurturing long-term relationships with patients. You will also support the team goals while setting personal sales targets, ensuring every patient receives the best possible service.

To apply for the Lead Patient Care Coordinator position at Brident Dental Services, you’ll need a minimum of a high school diploma or equivalent, strong customer service skills, excellent time management abilities, and ideally, experience in a dental office setting. Knowledge of dental insurance and proficiency with software like Denticon or Dentrix is preferred. Bilingual skills in Spanish and English are also a plus.

The work environment for a Lead Patient Care Coordinator at Brident Dental Services is dynamic and fast-paced. You’ll be interacting with patients daily, requiring a friendly and outgoing personality. While you may spend prolonged periods sitting or standing, safety procedures and personal protective equipment are in place to minimize risks related to X-rays and blood-borne pathogens, ensuring a secure working atmosphere.

A Lead Patient Care Coordinator at Brident Dental Services plays a crucial role in patient retention by building lasting relationships through consistent follow-ups after visits, suggesting alternative treatments, and providing exceptional customer service. Your proactive approach to addressing patient concerns and ensuring they feel valued is fundamental to encouraging continued patronage.

Essential skills for the Lead PCC role at Brident Dental Services include excellent communication and interpersonal abilities, strong organizational and time management skills, and a proactive approach to problem-solving. Additionally, a background in sales or customer service, along with the ability to learn quickly in a busy environment, is crucial for success.

When answering this question, focus on your specific roles, tasks, and the software you have used in a dental office. Highlight your experiences with patient interactions, insurance discussions, and how those experiences have prepared you for the Lead PCC role.

In your response, emphasize your proactive communication skills and your ability to empathize with patients. Explain a specific situation where you resolved a complaint effectively, demonstrating your commitment to outstanding customer service.

Discuss the importance of active listening, remembering patient details, and consistent follow-ups. Provide examples of how you’ve successfully built relationships in previous roles to ensure patient satisfaction.

Here, illustrate your organizational skills and time management techniques. Mention how prioritizing tasks and remaining calm under pressure are essential, giving a specific instance where you successfully handled competing responsibilities.

Explain your goal-setting process and how you track your progress. Emphasize the importance of collaboration with team goals and how you stay motivated to achieve your targets.

In your response, outline your approach to transparency and compassion when discussing sensitive topics like costs. Provide examples of how you ensure patients understand their options and the importance of clear communication.

Share your personal philosophy on patient care, highlighting qualities such as empathy, responsiveness, and a welcoming environment. Include examples from past experiences that illustrate your understanding of excellent patient service.

Discuss the significance of engaging with the community and being proactive in local marketing efforts. Provide examples of how you’ve previously contributed to marketing strategies in previous roles.

Highlight your conflict resolution skills, explaining how you would listen to the patient's concerns, seek to understand their viewpoint, and work collaboratively on a solution while keeping patient satisfaction as a priority.

Reflect on your passion for customer service in the healthcare industry and your drive to create a welcoming experience for patients. Relate your career goals to the values and mission of Brident Dental Services to showcase your genuine interest.