Retail Sales Lead (Grapevine Mills) - job 1 of 2

As a Retail Sales Lead at Squishable, you will be responsible for aligning the store's objectives with the company’s priorities, enforcing sales strategies, and managing productivity by holding yourself and your sales team accountable. You'll also act as a brand ambassador in your local market, resolving customer issues, coaching team performance, and supervising daily operations to ensure goals are met. Your dynamic leadership will be crucial in creating an exceptional customer experience.

To be a successful Retail Sales Lead at Squishable, candidates should have at least two years of relevant supervisory experience in a fast-paced customer-facing environment. Strong organizational and communication skills are essential, along with high emotional intelligence and the ability to motivate and develop team members. A passion for people and the ability to provide constructive feedback and recognition are key to fostering a high-performance culture.

Squishable is committed to building an inclusive team that values diversity. We create a positive work environment by encouraging open communication, emphasizing teamwork, and promoting personal growth through constructive feedback. Our culture celebrates individuality and aims to empower every team member to thrive while engaging with passionate fans of our products.

The ideal candidate for the Retail Sales Lead position at Squishable is a natural-born leader with a passion for creating unique customer experiences. They should be confident, adaptable, and organized, with a strong desire to inspire and motivate their team. Additionally, they should thrive in an ever-changing environment, demonstrating empathy and high emotional intelligence in their interactions.

The pay rate for the Retail Sales Lead position at Squishable is $16 per hour. The schedule is flexible, which means you should be prepared to work a variety of shifts, including mornings, nights, weekends, and holidays as needed. This flexibility helps accommodate the bustling atmosphere at Grapevine Mills while allowing you to balance your personal life.

When discussing your leadership style, focus on how you empower your team through motivation and support. Highlight examples of how you've fostered teamwork in prior roles, and explain how your approach aligns with Squishable's values of collaboration and engagement.

Emphasize your customer-centric approach by discussing techniques you've successfully employed, such as personalized service, follow-ups, and engaging with customers through events. Show how your strategies align with Squishable’s commitment to turning customers into fans.

Share a specific scenario where you resolved a challenging customer issue. Discuss the steps you took to understand their concerns and how you turned the situation into a positive experience, showcasing your problem-solving skills and commitment to customer satisfaction.

Talk about your approach to setting clear goals for yourself and your team. Mention any sales techniques you have implemented in past roles, such as upselling, cross-selling, or team incentives, that could contribute to Squishable’s growth.

Discuss your commitment to team-building and recognition. Provide examples of how you’ve created a positive atmosphere in previous positions, such as organizing team events or implementing regular feedback sessions. Emphasize the importance of collaboration within the Squishable culture.

Share your approach to onboarding new team members, focusing on mentorship and support. Provide examples of successful training initiatives or techniques you've used that helped new hires adapt quickly, demonstrating how you will ensure their success at Squishable.

Explain your method for prioritizing tasks by discussing how you assess urgency and importance. Share an experience where you successfully managed multiple responsibilities while maintaining a high standard of service, illustrating your organizational skills.

Discuss a situation where you identified and addressed conflict among team members. Emphasize effective communication and compromise in facilitating a resolution, showcasing your ability to maintain team harmony as a Retail Sales Lead.

Speak about your passion for customer engagement and your desire to create a memorable shopping experience. Discuss how you find motivation in seeing your team's growth and the connections made with customers, aligning your personal values with Squishable's mission.

Express your enthusiasm for the Squishable brand, highlighting your love for the product and commitment to customer service. Showcase your alignment with the company culture and how your values match their dedication to creating joy in customers’ lives.