Director, Patient Access

The Director of Patient Access at St. Luke’s Clinic is responsible for leading patient access operations, which includes managing daily functions such as registration, scheduling, and insurance verification. This role is pivotal for optimizing workflows and ensuring efficiency in these operations, while also focusing on technology implementation and process improvements.

Candidates for the Director of Patient Access role at St. Luke’s Clinic should possess a Bachelor’s degree or equivalent experience, along with at least 8 years of relevant experience. Extensive leadership experience in patient access and front-end revenue cycle operations is essential, along with proven skills in strategic execution and process optimization.

The Director of Patient Access plays a critical role in St. Luke’s Clinic by ensuring that patient access functions operate smoothly and efficiently. By leading teams, optimizing processes, collaborating with clinical and operational partners, and driving technological improvements, this position significantly contributes to enhancing patient experiences and improving the revenue cycle.

In the role of Director of Patient Access at St. Luke’s Clinic, you’ll leverage technologies such as Epic and MyChart to enhance patient access operations. By maximizing these digital tools, you can drive automation, streamline processes, and ultimately improve patient interactions and satisfaction.

St. Luke’s Clinic offers a comprehensive benefits package for the Director of Patient Access, which includes competitive salary options, retirement plans, and unique financial wellness programs. The clinic prioritizes the well-being of its staff, providing additional benefits like on-site counseling, wellness tools, and career development opportunities.

When leading a large team in patient access operations, it’s essential to foster a culture of open communication and accountability. I focus on developing strong relationships with team members, setting clear expectations, and providing ongoing training and mentorship to ensure all staff feel supported and engaged in their roles.

I have extensive experience in process improvement within patient access, which involves mapping out current workflows, identifying bottlenecks, and implementing data-driven changes. I engage teams in the improvement process to ensure that everyone is on board and that solutions are sustainable.

To enhance efficiency in scheduling and registration processes, I implement best practices such as standardizing workflows, using technology for automation, and continuously monitoring key performance indicators to make informed adjustments. I also prioritize staff training to empower them to help optimize these processes.

When conflicts arise within my team, I approach them with empathy and understanding. I encourage open dialogue and aim to resolve issues collaboratively. My goal is to ensure that all team members feel heard, and we can move forward together with a united vision.

Technology plays a crucial role in optimizing patient access by streamlining processes and enhancing the patient experience. Using tools like Epic and MyChart allows for efficient data management, reduces waiting times, and helps in providing timely patient support.

I measure success in patient access operations through key performance indicators such as patient wait times, registration accuracy, and patient satisfaction scores. Regularly analyzing these metrics helps to identify areas for improvement and inform strategic decisions.

I have significant experience with change management in healthcare settings, where I ensure that transitions are seamless. This involves clear communication, thorough training for staff, and continuous feedback loops to address any concerns that arise during the implementation of new processes or technologies.

Ensuring compliance with healthcare regulations is pivotal. I stay updated on regulatory changes, conduct regular audits of patient access processes, and provide training to my team to make sure that everyone adheres to legal and organizational standards.

One successful initiative I led involved implementing a new electronic registration system that reduced patient wait times by 30%. This involved collaboration with various departments to ensure a smooth rollout, and the positive feedback from both staff and patients confirmed its success.

I am drawn to the Director of Patient Access role at St. Luke’s Clinic because of its commitment to enhancing patient experiences and operational excellence. I believe my passion for healthcare, along with my extensive leadership experience, aligns perfectly with the clinic’s mission to serve its community effectively.