Inside Sales Specialist (Print & Promotional Materials Category)

As an Inside Sales Specialist at Quill, you'll be responsible for supporting new and existing customers in the Print & Promotional Materials category by collaborating with internal sales teams. Your duties will include managing leads from various sources, maintaining opportunity pipelines, and educating customers about product features. You'll also work to secure profitable deals and build trusted relationships with key accounts, ensuring all customer needs are met effectively.

To qualify for the Inside Sales Specialist position at Quill, candidates should possess a High School Diploma or GED along with at least 1 year of relevant experience in sales or customer service. Preferred qualifications include knowledge of Print & Promotional products and prior experience in business-to-business sales, which can enhance your effectiveness in this role.

Collaboration is key for an Inside Sales Specialist at Quill. You'll work closely with Account Managers and Key Account Managers to execute successful sales strategies. You'll also liaise with the sales team, merchants, and vendors to streamline processes and ensure that customer needs are fully understood and addressed. This teamwork is crucial for securing projects and maximizing sales opportunities.

To excel as an Inside Sales Specialist at Quill, strong communication and persuasion skills are essential. You should also be adaptable, have excellent presentation abilities, and possess robust time management and organizational skills. Being a self-starter who thrives under pressure and views challenges as opportunities will also greatly contribute to your success in this role.

Quill offers an attractive set of benefits to Inside Sales Specialists, including 112 hours of Paid Time Off (PTO) and a holiday schedule comprising seven observed paid holidays plus one floating holiday. Other benefits include online and retail discounts, a company-matched 401(k), and wellness programs focused on both physical and mental health.

In your response, recount your previous roles, focusing on your achievements and specific interactions with customers. Highlight any metrics that demonstrate your success, such as sales targets you've met or exceeded.

Tailor your answer to reflect an understanding of Quill’s brand, culture, and values. Mention your passion for sales, your interest in supporting customers, and how Quill’s collaborative approach resonates with you.

Discuss your time management strategies, such as using CRM tools, prioritizing tasks based on urgency and impact, and how you adjust your approach based on the lead's potential.

Share a specific example that showcases your problem-solving skills and your ability to turn a challenge into an opportunity, illustrating how you maintained composure and achieved a positive outcome.

Emphasize the importance of trust and communication in customer relationships. Discuss your strategies for understanding their needs, regular follow-ups, and how you positioned yourself as a trusted advisor.

Explain how collaboration with cross-functional teams such as Account Managers and Merchants has helped you in your previous sales roles. Highlight examples where teamwork led to successful outcomes.

Talk about the methods you employ to keep up-to-date with the industry, such as attending training sessions, reading industry publications, and using internal resources to deepen your product knowledge.

Detail your approach to breaking down complex information into easily digestible parts and how you adapt your communication style to different audiences, ensuring clarity and understanding.

Reflect on your relevant skills, experiences, and personal traits that align with Quill's mission and culture. Discuss how your competitive nature and passion for sales will benefit the company.

Prepare to ask insightful questions that can help you understand Quill's sales strategies or the specific products in the Print & Promotional category, showing your genuine interest in the role and the company.