Subscriber Sales Representative (Part Time)

As a Part Time Subscriber Sales Representative at Starry, your main responsibilities will include acquiring new subscribers in multi-family residential properties and communities, effectively communicating the features and benefits of Starry Internet, and meeting your sales goals through proactive outreach. You'll also be expected to advocate for our service, assist potential customers in their decision-making process, and address any product or customer care issues in collaboration with local teams.

To succeed as a Part Time Subscriber Sales Representative at Starry, you should have experience in sales, ideally in field or territory sales, and possess a positive, upbeat personality. You’ll need to be self-motivated, able to engage with potential customers, and willing to think creatively when advocating for our services. Strong communication skills and a passion for equitable internet access will set you apart.

The schedule for the Part Time Subscriber Sales Representative role at Starry is quite flexible. You'll primarily work during weekdays from 4-8 PM and weekends from 12-3 PM, but the variable schedule can be adjusted as necessary to meet sales goals and community needs. This allows you to balance work with personal commitments effectively.

When you join Starry as a Part Time Subscriber Sales Representative, you'll receive comprehensive training to arm you with the knowledge of our products and sales techniques. This includes ongoing personal coaching and real field experience that will enhance your confidence and skills in communicating our unique value proposition to potential customers.

Yes! At Starry, we believe in nurturing talent and providing pathways for career advancement. As a Part Time Subscriber Sales Representative, your success in this role can lead to opportunities within the company, as well as the chance to develop new skills and take on additional responsibilities as you grow with us.

When prospecting for new subscribers, I would first identify target neighborhoods and communities that align with Starry’s mission. I would then focus on building personal connections by authentically engaging with residents, educating them about the benefits of Starry Internet, and addressing any concerns they may have about switching providers. This personalized approach can help build trust and encourage positive decisions.

In a previous sales position, I encountered a potential customer who was hesitant to change internet providers due to a poor experience in the past. I took the time to listen to their concerns, empathize with their situation, and then shared success stories of other customers who had positive experiences with our service. By providing assurance and supporting them through the decision-making process, I was able to close the sale.

Starry’s commitment to affordability and transparency is what truly sets us apart from other providers. Our focus on delivering high-speed internet to underserved communities, combined with excellent customer service and no hidden fees, demonstrates our passion for equitable internet access. I believe that these principles not only build trust but also foster lasting customer relationships.

If a customer expressed dissatisfaction, I would first listen attentively to understand their specific concerns. After acknowledging their experience, I’d assure them that their feedback is valued. Then I would work to resolve the issue directly or connect them with the customer service team for further assistance. It's important to demonstrate that we care about our customers and are committed to their satisfaction.

To meet and exceed sales goals, I utilize a combination of effective time management, setting daily targets, and actively seeking feedback from my peers and coaches. I keep track of my progress and adjust my strategies as needed. Additionally, I make sure to follow up with leads and nurture relationships over time, which often leads to conversions.

Maintaining a positive attitude in a challenging sales environment starts with cultivating resilience. I remind myself that every 'no' gets me closer to a 'yes' and focus on the learning opportunities each interaction provides. I also celebrate small wins and stay motivated by keeping my goals in sight.

I recall a situation where a customer was unhappy with their installation timing. I took the initiative to contact the installation team and arranged for an expedited service for them. By doing this and following up with the customer afterward, I not only ensured their satisfaction but exceeded their expectations, leading to positive word-of-mouth for our service.

The key to successful door-to-door sales is connecting genuinely with people. Building rapport quickly, listening to their needs, and tailoring my pitch to show how our service can meet those needs effectively are all vital. It’s important to be personable and approachable while showcasing enthusiasm for the product.

Preparation for a sales pitch involves understanding the products thoroughly, as well as knowing the particular audience I’ll be addressing. I often research community demographics and tailor my messaging to resonate with their unique needs. Practicing my delivery ensures I can articulate the benefits of Starry Internet confidently.

I want to work at Starry because I am passionate about equitable internet access and believe that everyone deserves the opportunity to connect and thrive. I admire Starry’s mission to disrupt the traditional internet service model and its commitment to serving underserved communities. I am excited about the opportunity to be part of a team that is making a meaningful impact!