As an Environmental Services Technician II at Trinity Health Oakland, your primary responsibilities will include ensuring a safe and sanitary environment for patients and staff. Tasks will encompass a variety of functions focused mainly on floor care and sanitation, and you'll also take on duties as an Environmental Services Technician I when necessary. Additionally, you will collaborate with department leadership to manage the environmental services needs effectively.

To be considered for the Environmental Services Technician II position at Trinity Health Oakland, you should have at least a high school diploma or GED. Experience in a healthcare setting as an Environmental Services Technician I or a similar role is required. You should also possess strong customer service skills to interact with various levels of hospital personnel and be capable of managing and operating cleaning equipment safely.

Important skills for the Environmental Services Technician II role at Trinity Health Oakland include excellent customer service orientation, the ability to perform physical tasks such as lifting and managing heavy objects, and proficiency in various floor care techniques. Moreover, a collaborative mindset to work effectively in a team environment is essential for this position.

Yes, previous experience is necessary. Candidates should have at least one year of experience in an environmental services role or a similar position in a healthcare environment. Familiarity with applications of floor care cleaning and equipment handling is also needed for this role at Trinity Health Oakland.

The work environment for an Environmental Services Technician II at Trinity Health Oakland is dynamic and focused on teamwork and patient safety. You will be working collaboratively with various departments while ensuring cleanliness and sanitation in patient areas. The role requires adherence to health and safety regulations, ensuring a dignified and respectful atmosphere for all individuals.

When answering this question, provide specific examples of your previous roles where you performed floor care and sanitation duties. Mention the types of cleaning products and equipment you used and how you ensured compliance with health and safety standards. Highlight your ability to handle various floor surfaces and your understanding of protocols in a healthcare setting.

Discuss your approach to safety by describing the safety protocols you follow while cleaning. Include examples of how you assess risks and manage physical tasks to avoid accidents. Mention your commitment to adhering to guidelines and your proactive communication with colleagues to maintain a safe atmosphere.

Share your conflict resolution strategy, including how you remain calm, listen actively, and communicate effectively during difficult interactions. Provide an example from your past experience where you successfully resolved an issue, emphasizing the importance of teamwork and customer service in your approach.

Explain your methods for time management and task prioritization, such as creating a daily checklist or using a system to categorize tasks based on urgency. Discuss a scenario where you adjusted your priorities in response to patient needs or team requests, demonstrating your flexibility and organizational skills.

Reflect on qualities such as attention to detail, a strong work ethic, or compassion for patients. Back up your choice with personal insights or experiences that exemplify how this quality positively impacts patient care and contributes to a clean and safe environment.

Provide an example of a situation where you took initiative, whether it was going beyond your standard duties to improve cleanliness or enhancing the experience for patients and staff. Highlight how this demonstrates your commitment to the values of Trinity Health Oakland.

Discuss the resources you utilize to keep up with safety regulations, such as attending training sessions, reading industry publications, or participating in workshops. Emphasize the importance of continuous learning in ensuring compliance and maintaining high cleanliness standards.

Share your appreciation for diversity and how you adapt your communication style to collaborate effectively with team members from various backgrounds. Provide examples of experiences where working together in a diverse team led to improved outcomes for patient care.

Emphasize your openness to constructive criticism and how you see feedback as an opportunity for growth. Provide an example of a time when you received feedback, explaining how you implemented changes based on that input to improve your work performance.

Express your enthusiasm for contributing to the healthcare community and your alignment with the values of Trinity Health. Talk about your motivation to ensure a clean and safe environment for patients and how the mission of Trinity Health resonates with your personal and professional goals.