Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

How would you like to help the world’s largest companies transform the way they work via automation allowing their team members to achieve their full potential? As members of our Product Support Team - Customer Training, our Sr. Program Manager’s help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level.

Our UiPath Product Support Team - Customer Training role advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology; ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform.

We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work.

Our Product Support Team - Customer Training is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

You will be a member of a high-octane, high performing global team that will demand your best and provide the most fulfilling work of your career. You will be part of a team of advisors who guide the design of large-scale, complex business automation programs that drive bottom-line business impact and truly bring out the best in our customers’ people as they focus on fulfilling and thought leading activities.

What you'll do at UiPath

The best fit for our team are gifted business technologists adept at influencing cross-functional teams for collaborative execution, a masterful communicator at all levels within an organization, and someone who is willing to jump into new opportunities to develop high impact areas of focus for our customers to achieve the fully automated enterprise.

The key focus areas for our team members:

• Organization-wide business automation strategy.

• Best in class operational planning and scale.

• Line of business enablement and discovery.

• Democratization of automation capabilities across an entire organization.

• Tangible, executive-sponsored value realization aligned to customers’ business goals and objectives

What are our core competencies:

• Apply creative thinking/approach to design automation strategies that further business goals and align with corporate technology strategies, keeping in mind stated customer business outcomes, broad organizational enablement, and sustainable value realization

• Empathize with every aspect of the customer experience, understand customers’ needs first

• Enable customers in building long-term automation programs that affect organization-wide impact and change

• Strong facilitation skills in bringing a diverse set of opinions into a common set of goals and objectives

• Identification of complex automation processes that drive adoption and align to customers’ business needs and strategic goals

• Coach customers to be automation leaders that develop long-term, sustainable automation programs rooted in simplification and time to value

• Mentor and provide guidance to newer UiPath Sr. Program Manager and Product support engineers to develop strong business acumen

• Influence and develop customer solutions based on current hands-on knowledge of the UiPath business automation platform.

• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

• Define and promote the adoption of automation best practices within the broader UiPath and automation community

• Provide program advisory to customers through webinars and speaking engagements

• Help drive customer references and case studies

What you'll bring to the team

• 8-12 years career experience in leading digital transformation and/or responsibility for driving organizational strategy and business outcomes

• 5+ years relevant work experience in strategic consulting, customer-facing, customer success-driven delivery

• Previous experience with UiPath or other intelligent automation products is highly desired

• Preferable experience with modern agile practices, LEAN, Six Sigma, or related methodologies and practices

• Proven experience aligning and translating technology capabilities into measurable business outcomes

• Proven experience building strong internal and external relationships

• Self-motivated, proactive, entrepreneurial team player with innovative ideas to inspire customer loyalty and adoption

• Strong communication and interpersonal skills, written and verbal, with the ability to facilitate complex organizational conversations across Executive Leadership and broader organization

• Excellent presentation skills with the ability to present to a large audience

• Industry focus is a strong plus including Financial Services, Healthcare, Manufacturing, Public Sector, Telecommunications, Retail, High Tech or Logistics.

• Solid technical background with hands on experience in digital technologies including software development (and overall software development life cycle)

• Strong analytical and problem-solving skills

• Diplomacy, tact, and poise under pressure when working through customer issues

• Fluent written and spoken English is mandatory

• Willingness to travel up to 25% .

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.