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Director, Global Strategic Partnerships & Client Success  - job 2 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$175000 / YEARLY (est.)
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$200000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Meet your next career adventure as the Director, Global Strategic Partnerships & Client Success at Visa in San Francisco! This pivotal role in the Visa Commercial Solutions (VCS) team invites you to dive into the exciting world of B2B payments, where you'll facilitate innovation and strategic partnerships with Financial Institutions and Fintechs. In this position, you’ll be empowering businesses of all sizes—from small businesses to multinational corporations—by enhancing their payment solutions beyond traditional card products. As a key member of the Global Strategic Deals & Client Success team, you will work closely with local market teams to identify and structure opportunities that enhance our client’s journey in the ever-evolving B2B commerce ecosystem. Your expertise in partnerships and commerce will guide you in influencing multi-regional growth, enabling you to collaborate seamlessly and drive projects forward. We’re looking for someone who thrives in an adaptive environment, possesses excellent organizational skills, and is a proactive problem-solver. If you have a knack for forging relationships and a strategic mindset, this is the role for you! Here, you will share your vision with senior executives, support the global entity in executing its business strategies, and be the driving force behind the success of Visa’s commercial solutions. Join us at Visa, where you'll contribute significantly to shaping the future of payments technology.

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa is responsible for leading B2B payment solutions strategies that meet the needs of various businesses, building partnerships with financial institutions and fintechs, and driving growth in the Large and Middle Market (LMM) segment. This role involves collaborating extensively with regional teams to identify and structure multi-regional opportunities, managing deal pipelines, and optimizing sales outcomes to expand Visa's commercial solutions franchise.

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What qualifications are required for the Director, Global Strategic Partnerships & Client Success at Visa?

To excel as the Director, Global Strategic Partnerships & Client Success at Visa, candidates should possess substantial experience in business development, strategic partnerships, and B2B commerce. A solid understanding of financial institutions, sales negotiation, and payment solutions is essential. Additionally, qualities such as strong interpersonal skills, adaptability to change, and the ability to influence stakeholders at various levels are crucial to success in this role.

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What type of work environment can one expect in the Director, Global Strategic Partnerships & Client Success role at Visa?

Visa fosters a dynamic and collaborative work environment, and the Director, Global Strategic Partnerships & Client Success position is hybrid. This means that you will have flexibility in your working arrangement, working both in the office and remotely as confirmed by your hiring manager. The culture emphasizes a balance of independence and teamwork, ensuring that you can innovate while also coordinating effectively with various teams.

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How does the Director, Global Strategic Partnerships & Client Success contribute to Visa's growth strategy?

The Director, Global Strategic Partnerships & Client Success plays a vital role in Visa's growth strategy by developing and executing multi-regional partnerships that enhance the B2B payment landscape. This includes optimizing existing processes, pioneering new embedded finance strategies, and driving innovation in client solutions, ultimately resulting in the expansion of Visa’s market presence and client satisfaction across various sectors.

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What skills are necessary for success in the Director, Global Strategic Partnerships & Client Success position at Visa?

Successful candidates for the Director, Global Strategic Partnerships & Client Success role at Visa should exhibit strong analytical, communication, and leadership skills. The ability to navigate complex sales cycles, partner effectively with stakeholders, and think strategically about market trends are important. Additionally, a mindset geared toward problem-solving and taking initiatives will empower you to drive impactful projects and facilitate meaningful partnerships.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you describe your experience with B2B partnerships and how it relates to the role of Director, Global Strategic Partnerships & Client Success at Visa?

In your response, highlight your past roles involving B2B partnerships, emphasizing successful strategies or innovative approaches you've employed. Be specific about how these experiences align with Visa's goals in expanding commercial solutions, and demonstrate a clear understanding of the B2B landscape.

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How do you manage multiple work streams and prioritize tasks as a Director?

Discuss a time when you effectively handled several projects, detailing your approach to prioritization and time management. Showcase your organizational skills and the methods or tools you utilized to stay on track, ensuring that you meet all deadlines and stakeholder expectations.

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What strategies would you use to develop partnerships with financial institutions and fintechs?

Talk about your experience in identifying potential partners and structuring mutually beneficial agreements. Consider including insights on building strong relationships and trust, leveraging industry knowledge, and how to effectively communicate the value proposition of Visa's solutions to potential partners.

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Can you provide an example of how you've driven growth through strategic partnerships in the past?

Use a specific example to illustrate your success in driving growth. Discuss the tactics you employed, barriers you overcame, and the measurable outcomes that resulted from your efforts. This will help interviewers understand your impact and capability in fostering growth.

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How do you stay updated on market trends and competitive positioning in the payments industry?

Emphasize the importance of continuous learning and market research in your professional practice. Mention resources you utilize, such as industry publications, networking with peers, and attending conferences, to stay abreast of changes and identify new opportunities for Visa.

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What role does collaboration play in your leadership style?

Illustrate your collaborative leadership approach by sharing experiences where working across teams led to successful project outcomes. Highlight how fostering an inclusive environment contributes to achieving common goals and enhances overall performance.

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Describe a challenging negotiation you've led. What was the outcome?

Provide details of a specific negotiation that posed challenges, including the tactics you used to navigate those hurdles. Be sure to mention the final results and any lessons learned that can be applied to future negotiations at Visa.

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How would you align Visa’s global business strategy with regional market needs?

Discuss how you would assess regional market behaviors and needs, coordinating closely with local teams to tailor solutions. Highlight your flexibility and strategic thinking necessary to ensure alignment while retaining Visa's overall objectives.

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What do you think are the key characteristics of successful B2B payment solutions?

Answer this question by discussing essential elements such as security, user experience, scalability, and integration capabilities. Relate these characteristics to how Visa positions itself to meet client needs effectively.

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How would you ensure that strategic deals are executed effectively at Visa?

Detail your process for overseeing deal execution, from inception to completion. Discuss the importance of cross-functional collaboration, ensuring all stakeholders are informed and aligned throughout the process to improve outcomes.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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