Manager - job 7 of 22

The Manager at Visa U.S.A. Inc. will play a crucial role by supporting the Sales Enablement efforts of the North America Merchant Travel team. This includes providing analytics and reporting on client performance metrics, managing sales/pipeline reporting, and optimizing Salesforce Playbook management. Additionally, the Manager will coordinate across various teams, analyze market trends, and develop educational channels that enhance client engagement and business development strategies.

To be considered for the Manager role at Visa U.S.A. Inc., candidates should have solid experience in project management, analytics, and business development, preferably within the travel industry. A strong understanding of Salesforce and data management tools is essential, along with excellent communication and relationship-building skills, which are critical for navigating internal networks and influencing key decision-makers.

The Manager at Visa U.S.A. Inc. enhances team success by driving comprehensive research, coordinating communications across departments, and managing ongoing projects effectively. With a deep understanding of client needs and industry insights, the Manager synthesizes feedback from Account Executives to inform strategic planning and propose proactive measures that align with travel vertical targets.

The Manager role at Visa U.S.A. Inc. includes up to 15% domestic travel, offering you the chance to engage directly with clients and industry stakeholders. This travel requirement is designed to enhance relationship-building efforts and gather first-hand market insights, providing a fuller understanding of client needs and opportunities in the travel sector.

In the Manager position at Visa U.S.A. Inc., you will lead various projects including developing client engagement strategies, analyzing competitive landscapes, and enhancing revenue opportunities through client engagement initiatives. You'll also oversee the creation of training materials, presentations, and an insightful reporting framework to ensure our team meets both client and corporate objectives efficiently.

In my previous position, I developed a targeted sales enablement strategy that involved analyzing client performance metrics and creating tailored reports that informed our team's approach. By collaborating closely with marketing and product teams, I was able to align our efforts, ensuring we met client needs effectively and drove higher engagement levels.

I utilize several tools for project management and analytics, including Salesforce for tracking interactions, Microsoft Excel for data analysis, and Trello for managing tasks. These tools help streamline workflows and ensure transparency across teams, ultimately supporting our goals more efficiently.

When handling client feedback, I prioritize active listening and open communication. I regularly gather insights from our Account Executives and engage clients directly through surveys or discussions. I then analyze this information to identify trends or areas for improvement, using it to inform our business strategies and enhance satisfaction.

In a previous role, I coordinated a cross-functional project focused on launching a new service. I collaborated with marketing, operations, and customer support teams to define roles clearly, set timelines, and share updates. By addressing challenges proactively and ensuring everyone was aligned, we successfully launched the service ahead of schedule, positively impacting client satisfaction.

To stay updated on industry trends, I subscribe to leading publications, attend webinars, and participate in relevant conferences. I also leverage my professional network to exchange insights and best practices, ensuring I’m consistently informed about changes in the travel sector that could influence our strategies.

My approach involves simplifying complex data into clear, digestible visuals and narratives. I focus on highlighting key insights and actionable recommendations that align with the interests of senior management, ensuring they grasp the essential points quickly. Additionally, I invite feedback to address any questions thoroughly.

In my last role, I identified performance gaps by analyzing team outputs and facilitating a series of workshops focused on skill enhancement. By introducing regular feedback and recognition practices, I created an environment conducive to improvement, resulting in a noticeable increase in productivity and team morale.

When managing multiple projects, I use a prioritization matrix to assess tasks based on their urgency and impact. This approach helps me allocate resources effectively and manage timelines, ensuring critical objectives are met while maintaining high-quality outcomes across all projects.

In dealing with a challenging client situation, I focused on empathetic communication to understand their concerns fully. Through dedicated follow-up and collaborative problem-solving, we navigated the issues successfully, which strengthened our relationship and ultimately led to renewed business opportunities.

I implement collaborative strategies like regular cross-departmental meetings and utilize collaborative tools to foster communication and transparency. Encouraging team-building activities and establishing joint objectives also enhance camaraderie and mutual understanding amongst diverse teams, driving us toward shared successes.