Program Director, Account and Wallet - job 3 of 21

As a Program Director, Account and Wallet at Visa, you will oversee the entire lifecycle of client and network partner onboarding, work with various teams to set strategic goals for network expansion, and establish project timelines and deliverables. You'll also provide leadership for workstreams, manage stakeholder communications, and ensure that all projects adhere to compliance policies.

To qualify for the Program Director role at Visa, candidates should have a strong background in project management, excellent leadership skills, and experience in the financial technology sphere. A deep understanding of program governance, stakeholder management, and risk compliance, along with a passion for driving network expansion, are also key to success in this role.

A Program Director at Visa ensures successful project launches by meticulously tracking implementation portfolios, managing project dependencies, and addressing potential risks proactively. They will also facilitate open communication among stakeholders and implement contingency plans to handle any issues that arise during the program.

The work environment for a Program Director at Visa is hybrid, providing flexibility between working from home and in the office. The role emphasizes collaboration across multiple teams internally and externally, ensuring that all stakeholders are aligned with project goals and timelines.

Leadership skills essential for the Program Director role at Visa include the ability to motivate and guide teams, negotiate effectively with stakeholders, and navigate complex problem-solving situations. Strong communication and organizational skills are also crucial for achieving project objectives and driving successful outcomes.

When answering this question, aim to highlight specific examples of programs you have managed, the methodologies you used, and any successful outcomes. Discuss your ability to manage multiple projects, stakeholders, and how you've successfully navigated challenges.

Focus your answer on your organizational skills and tools you use, like project management software. Talk about how you assess the urgency and impact of each task, and how you communicate priorities to your team.

Explain your approach to conflict resolution, emphasizing active listening and negotiation skills. Provide an example of a conflict you resolved in the past and the positive outcome that came from it.

Discuss various communication methods you implement, such as regular meetings, updates through collaboration tools, and clear documentation. Stress the importance of fostering an open dialogue in a team setting.

Share a specific project example, including your role, the objectives, the challenges faced, and how you overcame them. Highlight metrics that demonstrate the project's success and any feedback received.

Outline your understanding of risk management processes, including how you identify, assess, and mitigate risks. Provide examples of how you've managed risks in past projects successfully.

In your response, discuss your planning and tracking methods. Mention the tools you use and describe how you anticipate and address potential delays to keep projects on track.

Elaborate on your strategies for identifying stakeholders, understanding their needs, and maintaining engagement throughout the project lifecycle. Provide examples of how you've built strong stakeholder relationships.

Talk about the key performance indicators (KPIs) you’ve established in previous programs and how you tracked and reported their progress. Explain how you use feedback and performance data to drive continuous improvement.

Share a specific instance where you implemented change, explaining the reasons behind it, the steps you took to manage the transition, and the outcomes of the change initiative.