Sales Engineering Analyst - job 5 of 23
Job Description:
The Sales Engineer Analyst position is a part of the Visa Acceptance Solutions (Cybersource) – North America team. This esteemed role within the sales organization calls for a unique blend of sales ability and technical aptitude. As a key contributor to the success of the Indirect (Merchant) Sales organization, the Sales Engineer Analyst's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment. Internally, this role involves interaction with various departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. Light to moderate travel is required for attending sales meetings, conferences, merchant events, and internal training sessions.
Responsibilities:
- Maintain knowledge of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions and collaborate with internal and external stakeholders.
- Contribute to the architecture of our merchants' payment ecosystem by positioning VAS solutions to address business and technical requirements.
- Collaborate with the Direct Sales team to acquire new merchants and up-sell / cross-sell to existing merchants.
- Articulate and demonstrate how VAS solutions fit within the merchant ecosystem to meet customer needs and requirements.
- Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.
- Support existing VAS merchants as their needs/solutions evolve.
- Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, and document detailed notes of all sessions.
- Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation merchants.
- Be comfortable executing REST APIs in Postman and demonstrating Webhook events via local or external Webhook Listeners.
- Be extremely detail-oriented, with the need to log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
- Engage with internal teams including Product Management, Product Development, Customer Support, and Product Marketing to relay market feedback and provide input into the design of new solutions.
- Be responsive and easily reachable via all communication channels during business hours (via Chat, Email, Phone, Teams calls, etc.)
- Contribute to the completion of RFI/RFP requests as necessary.
This is a hybrid role.
Average salary estimate
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Are you ready to take your career to the next level with a role that blends technical prowess with sales expertise? The Sales Engineering Analyst position at Visa Acceptance Solutions (Cybersource) in Mentor is your chance to shine in a dynamic environment! In this engaging role, you'll be a key player in the Indirect (Merchant) Sales organization, where you'll conduct technical discovery calls, showcase stunning API-based demonstrations, and create impressive technical architecture diagrams. Your mission will include providing proof of value demonstrations and authoring best practice documentation that helps clients see the true value of our solutions. You'll collaborate with a variety of teams, including Product Management and Account Management, to ensure market feedback flows smoothly and that our solutions meet customer needs. With light to moderate travel for sales meetings and events, you'll have plenty of opportunities to showcase your skills and knowledge of Visa Acceptance and CyberSource solutions. We’re looking for a detail-oriented candidate who enjoys personalization, is comfortable executing REST APIs in Postman, and can manage documentation in Microsoft Dynamics CRM. This role involves both pre-sales support and ongoing assistance for our clients, ensuring they have what they need as their requirements evolve. If you’re a technically savvy individual with a passion for sales and customer relations, this hybrid position is designed for you!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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