Sr. Manager, Business Strategy & Operations - job 12 of 21

The Sr. Manager, Business Strategy & Operations at Visa plays a pivotal role in managing the event tech stack, event intake and ticketing systems, and overseeing cross-functional initiatives. Additionally, you'll be responsible for event data collection, KPI reporting, and leading complex project initiatives, all while communicating effectively with the broader event organization.

Candidates for the Sr. Manager, Business Strategy & Operations role at Visa should possess strong strategic thinking abilities, excellent organizational skills, and experience in project management. Additionally, familiarity with the event industry trends and best practices, as well as the ability to build relationships and collaborate across multiple organizational levels, are essential.

Success in the Sr. Manager, Business Strategy & Operations role at Visa requires a mix of project management expertise, strategic thinking, and the ability to synthesize various inputs effectively. Strong customer service orientation and collaborative skills are also vital, enabling you to work harmoniously with teams across the organization.

The Sr. Manager, Business Strategy & Operations role at Visa is a hybrid position. While you'll enjoy the flexibility to work from home, you will also have designated in-office days, which will be confirmed by your Hiring Manager to ensure effective collaboration.

As a Sr. Manager, Business Strategy & Operations at Visa, you will oversee multiple high-priority projects, focusing on event management and strategy initiatives. This includes handling complex project initiatives that require coordination across various departments and stakeholders.

Share specific examples of projects you managed that involved event planning or coordination. Highlight how you structured those projects, managed timelines, and collaborated with different teams to achieve successful outcomes.

Explain your personal organizational techniques, such as task prioritization, using digital tools, and maintaining open lines of communication with team members. Emphasize the importance of adaptability and being prepared for shifting priorities.

Discuss your experience working with diverse teams, focusing on your communication strategies, meeting facilitation, and how you build relationships to foster a collaborative atmosphere in achieving project goals.

Provide insights into specific KPIs you have tracked in past roles, such as attendee satisfaction, engagement levels, or return on investment. Discuss how you use these metrics to inform future event strategies.

Detail a specific project that had complexities—be it due to stakeholder interests or external factors. Explain how you identified key challenges, engaged team members, and moved towards a successful resolution.

Discuss emerging trends, such as technology integration in events, sustainability practices, or evolving attendee expectations. Show your passion and knowledge about the industry landscape.

Highlight your experience with data collection tools and methods, and how you analyze this information to derive insights. Talk about making data-driven decisions to enhance event effectiveness.

Emphasize how prioritizing customer service leads to memorable attendee experiences. Share specific actions you undertake to ensure that all stakeholders feel valued throughout the event process.

Provide an example where flexibility was needed, explaining how you reassessed your approach, communicated with stakeholders, and successfully pivoted to still achieve your objectives.

Convey your enthusiasm for Visa's mission, culture, and innovative spirit. Share how your skills and experiences align with Visa’s goals in the event management space, illustrating your eagerness to contribute positively.