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Sr. Manager, Process Optimization - job 15 of 28

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The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globe
Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
Build strategy and incident workflows that align with business needs and the team’s functional capabilities
Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
Automate alerts and workflows
Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
Design and launch robust and intuitive dashboards supporting best in class money movement client experience
Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
Independently perform analysis to derive insights and render robust, thoughtful results
Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Sr. Manager, Process Optimization, Visa

Are you ready to take your career to the next level with a fantastic opportunity as a Sr. Manager, Process Optimization at a cutting-edge company in Miami? Join the Go to Market (GTM) Optimization and Business Health team, where we transform massive amounts of data into actionable insights that enhance our money movement clients' experiences. In this role, you'll manage a diverse team of monitoring analysts across the globe, ensuring our commercial and value-added services deliver maximum business health. You'll take the lead in developing innovative monitoring and alerting tools that provide real-time insights, allowing us to proactively address client-level alerts, performance dips, and fraud risks. Collaboration is key, as you'll liaise with strategic partners to understand their needs and build customized solutions. Your analytical mindset will shine as you distill complex data into intuitive dashboards and engaging presentations tailored for various stakeholders. This hybrid position brings flexibility, allowing you to balance working from the office and home. If you're passionate about analytics and eager to drive improvements, this could be your dream role!

Frequently Asked Questions (FAQs) for Sr. Manager, Process Optimization Role at Visa

What are the key responsibilities of the Sr. Manager, Process Optimization at this company?

As a Sr. Manager, Process Optimization, your core responsibilities include managing a global team of monitoring analysts, developing monitoring tools from diverse data feeds, creating incident workflows aligned with business needs, and building dashboards that enhance the client experience. You'll also be pivotal in analyzing risks and performance issues to drive actionable insights.