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Staff Site Reliability Engineer - IT Disaster Recovery (ITDR) - job 4 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are currently seeking a Staff Site Reliability Engineer within the IT Disaster Recovery organization. The Staff Site Reliability Engineer will work to advance the development and execution of the Disaster Recovery Program within VISA. In this position the Staff Site Reliability Engineer will be expected to establish new standards for the design and technical implementation of disaster recovery capabilities for applications and infrastructure across core Visa platforms. The Staff Site Reliability Engineer will play a lead role on the VISA’s Disaster Recovery (DR) team and will work with systems and business teams to identify risks in the environment to create viable recovery solutions and mitigation plans.

The Work itself:

  • Collaborate with all Business and Technology units within VISA to identify critical, time-sensitive functions. Define associated recovery time objectives (RTOs) and recovery point objectives (RPOs).
  • Develop and implement a best-practices Disaster Recovery (DR) program to safeguard VISA’s information assets. Ensure appropriate information security measures and disaster recovery processes are in place.
  • Regularly validate and maintain the disaster recovery plan and program through rigorous testing, plan updates, and maintenance.
  • Lead annual DR testing activities to ensure VISA's readiness to maintain or restore systems online during a DR event.
  • Apply knowledge of network configurations, VPNs, firewalls, and other network components to investigate and provide guidance on potential network issues.
  • Utilize cloud-hosted services expertise in the implementation and management of disaster recovery processes.
  • Employ knowledge of storage devices and systems to define protective measures for data, including backups, replication, and encryption.
  • Utilize knowledge of databases like MySQL, Oracle, PostgreSQL, or MongoDB to provide expertise on data backup, restoration, replication, and database failover procedures.
  • Effectively collaborate with middleware teams, utilizing platforms such as Java Web Services, Apache Kafka/Tomcat, Hazelcast to integrate diverse and complex systems.
  • Develop and maintain necessary documentation, including impact analysis, risk assessment, and DR/resiliency standards for service architecture and technology domain patterns.
  • Lead governance, documentation, and coordination with various technology teams and stakeholders in executing Visa’s Offline Backup & Recovery program.

The Skills You Bring:

  • Lead Courageously: Act like an owner, Challenge the status quo.
  • Collaborate as OneVisa: Encourage constructive debate.
  • Execute with Excellence: Decide quickly and move fast, Learn from mistakes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

 

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Site Reliability Engineer - IT Disaster Recovery (ITDR), Visa

At Visa, we believe in reshaping the future of commerce, and as a Staff Site Reliability Engineer - IT Disaster Recovery (ITDR), you will be at the forefront of that transformation. Located in Ashburn, you'll dive into our world-class processing networks and complex distributed systems, tackling the exciting challenges of ensuring our systems are ready for any eventuality. Your main mission? To boost the development and execution of our robust Disaster Recovery Program. You'll collaborate closely with various business and technology teams, figuring out which functions are critical and setting the standards for how we recover them when needed. Your expertise will help us define recovery time objectives (RTOs) and recovery point objectives (RPOs) while safeguarding Visa's invaluable information assets. You'll lead annual DR testing to ensure systems are primed for swift restoration during any disaster and implement best practices in cloud-hosted services and modern storage solutions. Combine that with your knowledge of databases and middleware platforms, and you'll play a pivotal role in integrating diverse systems. As the guiding force for governance and documentation in our Offline Backup & Recovery program, your leadership will inspire others at Visa. Join us, and let's make a lasting impact together while enjoying the perks of a hybrid work environment that balances remote and office collaboration!

Frequently Asked Questions (FAQs) for Staff Site Reliability Engineer - IT Disaster Recovery (ITDR) Role at Visa
What are the responsibilities of a Staff Site Reliability Engineer - IT Disaster Recovery at Visa?

The Staff Site Reliability Engineer - IT Disaster Recovery at Visa is responsible for advancing the Disaster Recovery Program by collaborating with various teams to define critical recovery objectives, developing best practices for disaster recovery, maintaining the disaster recovery plan with rigorous testing, and leading DR testing activities to ensure systems can be restored promptly during events. This role also involves providing guidance on network configurations and utilizing expertise in cloud-hosted services.

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What qualifications are required for the Staff Site Reliability Engineer - IT Disaster Recovery position at Visa?

To qualify as a Staff Site Reliability Engineer - IT Disaster Recovery at Visa, candidates should have extensive experience in disaster recovery implementation, network configuration, and data management. Knowledge of cloud services, databases like MySQL and Oracle, as well as middleware systems, is crucial. Strong leadership capabilities, analytical thinking, and the ability to document and communicate effectively are essential for success in this role.

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How does Visa's IT Disaster Recovery program ensure system reliability?

Visa's IT Disaster Recovery program ensures system reliability through the establishment of best practices, rigorous testing of recovery plans, and regular updates that reflect the current operating environment. The program places a strong emphasis on collaboration with diverse technology and business stakeholders to identify risks and develop effective recovery strategies to protect critical functions.

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What skills are important for a Staff Site Reliability Engineer - IT Disaster Recovery at Visa?

Key skills for a Staff Site Reliability Engineer - IT Disaster Recovery at Visa include strong technical acumen in disaster recovery practices, proficiency in cloud technologies, and an in-depth understanding of networking and database systems. The ability to collaborate across teams, lead testing initiatives, and think critically about risk assessment is also vital for success in this role.

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What does a typical day look like for a Staff Site Reliability Engineer - IT Disaster Recovery at Visa?

A typical day for a Staff Site Reliability Engineer - IT Disaster Recovery at Visa involves collaborating with cross-functional teams to assess and define critical recovery points, engaging in rigorous testing of disaster recovery plans, and utilizing cloud-hosted services to ensure the effectiveness of recovery strategies. The role also includes conducting risk assessments, documenting standards, and continuously improving the DR program to meet the evolving needs of the organization.

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Common Interview Questions for Staff Site Reliability Engineer - IT Disaster Recovery (ITDR)
Can you describe your experience with disaster recovery implementation and execution?

When answering, be sure to highlight specific projects or programs you've led or contributed to, focusing on the planning, execution, and outcomes. Discuss any frameworks or best practices you've implemented and your approach to ensuring all critical business functions are covered.

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How do you prioritize recovery time objectives (RTOs) and recovery point objectives (RPOs)?

In your response, emphasize your method of assessing business-critical functions and how you align RTOs and RPOs with company objectives. Mention any tools or techniques that help you in making these assessments and the importance of stakeholder collaboration.

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What techniques do you employ for validating a disaster recovery plan?

Share specific techniques you've used such as regular tests, simulations, and audits of the DR process. Discuss how you involve various teams and what you learn from each validation to enhance the recovery plan.

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Describe a challenge you've faced in a disaster recovery role and how you overcame it.

Give a specific example that shows your problem-solving skills. Outline the challenge, your thought process in dealing with it, and the final resolution. Highlight what you learned from the experience and how it impacted your approach going forward.

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How do you stay up-to-date with the latest disaster recovery trends and technologies?

Mention your strategies for maintaining industry knowledge, such as following influential blogs, attending relevant conferences, networking with peers, or engaging in continued education courses. This shows your dedication to professional development.

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What role does documentation play in your disaster recovery processes?

Emphasize the importance of documentation in disaster recovery. Talk about how it aids in training, serves as a reference during recovery events, and ensures compliance. Provide examples of documentation types you've created or maintained.

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How would you handle communication with stakeholders during a disaster recovery event?

Highlight your communication strategy, focusing on clarity, timeliness, and transparency. Discuss how you would keep stakeholders informed about recovery progress and any decisions that need to be made quickly.

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What is your approach to risk assessment in disaster recovery?

Explain your methodology for conducting risk assessments. This may involve identifying potential risks, evaluating their impact, and strategizing mitigative actions. Mention any frameworks or tools that assist you in this process.

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Can you explain your familiarity with cloud-based disaster recovery solutions?

Here, share specific cloud platforms you have used, the experience in deployment, and how they improved disaster recovery capabilities. Discuss innovations you've integrated and the benefits observed in terms of performance and cost.

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What key performance indicators (KPIs) do you think are important for a disaster recovery program?

Discuss KPIs such as recovery time, recovery point objectives, success rate of recovery tests, and stakeholder satisfaction. Explain how these metrics help you gauge the efficiency and reliability of the disaster recovery processes.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
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April 4, 2025

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