Customer Service Representative, Specialized Services

As a Customer Service Representative at Waste Management, your primary responsibilities will include processing calls and emails, scheduling household waste pickups, and communicating program guidelines to participants. You'll also engage in problem-solving to resolve customer service issues and maintain accurate records using the authorized system. Additionally, you will organize and mail kits to participants ahead of their scheduled pickups.

To apply for the Customer Service Representative position at Waste Management, you must possess a high school diploma or GED and have three years of relevant customer service experience, particularly in a call center environment. Strong verbal and written communication skills, proficiency in MS Office, and the ability to handle stressful multitasking scenarios are also essential qualifications for this role.

As a Customer Service Representative at Waste Management, you will need excellent verbal and written communication skills, strong keyboarding capabilities, and proficiency in MS Office. Additionally, having good time management skills, the ability to adapt to changing environments, and conflict resolution abilities are crucial to successfully meeting customer service standards.

The Customer Service Representative for Specialized Services at Waste Management in Fort Myers operates with a Monday to Friday schedule from 8:30 AM to 5:00 PM. This full-time role ensures consistent engagement with customers during regular business hours, making it an ideal position for those seeking a stable work-life balance.

At Waste Management, we value our employees and offer a competitive total compensation package, which includes comprehensive medical, dental, and vision coverage, life insurance, and short-term disability. Other benefits include a stock purchase plan, a company match on 401K, paid vacation, holidays, and personal days. Specific benefits may vary based on site.

When answering this question, emphasize your problem-solving skills and ability to empathize with the customer. Discuss a specific scenario where you listened to the customer's issue, engaged with them calmly, and worked toward a resolution while maintaining professionalism. Highlight how this experience has shaped your customer service approach.

For this question, explain your time management strategy, such as using tools or techniques that help you stay organized. Discuss how you assess the urgency of requests and manage them effectively while ensuring the highest quality of service, demonstrating your ability to multitask under pressure.

In your response, talk about the importance of active listening, summarizing the customer's issues, and confirming understanding. Mention your ability to communicate complex information clearly and concisely, ensuring that customers feel heard and informed throughout their interactions.

Express your admiration for Waste Management's commitment to excellence and its positive impact on the community and environment. Share your passion for customer service and how this role aligns with your career goals. Highlight your eagerness to contribute to a team dedicated to exceeding customer expectations.

Share techniques that work for you, such as taking short breaks, prioritizing tasks efficiently, and maintaining a positive mindset. Highlight your experience in managing stressful situations effectively, keeping calm under pressure, and staying focused on customer satisfaction.

Discuss your familiarity with CRM systems, perhaps providing examples of systems you've used in previous roles. Explain how you've effectively leveraged these tools to manage customer information and enhance service delivery.

When responding, choose a specific instance that showcases your teamwork skills. Discuss your role, the team's objectives, and how collaboration contributed to achieving those goals. Highlight how you helped foster a positive atmosphere and supported fellow team members.

Elaborate on your customer-centric approach, emphasizing your commitment to understanding customer needs, providing timely solutions, and following up to confirm satisfaction. Discuss your belief in exceeding customer expectations as a cornerstone of excellent service.

Explain your strategy for addressing dissatisfied customers by listening actively, expressing empathy, and seeking to understand their perspective. Discuss how you would work towards a resolution that addresses their concerns while maintaining professional decorum.

Speak about skills such as effective communication, problem-solving capabilities, empathy, time management, adaptability, and the ability to work in a fast-paced environment. Emphasize that these skills are foundational in creating a positive customer experience.