Senior Partner Sales Executive - Contact Center

Job Description

Zendesk is looking for a positive, performance-fueled individual as our Senior Partner Sales Executive for NAMER & LATAM, based in the US.

As a Senior Partner Sales Executive you will be part of a growing Partner Sales Team and a critical piece of company growth initiatives in NAMER & LATAM. You will build, operationalise, and own the plan for partner-led and sourced business with the partners you manage.

Responsibilities include recruiting and onboarding new partners and ensuring they achieve our revenue and profitability growth goals for the region and segment while aligning with Zendesk’s strategy. 

This is a quota-carrying position, and requires someone with strong regional experience in SaaS/software sales, channel development and management of large partners. You will also manage and lead opportunities with partners and Zendesk Direct Sales colleagues. We are looking for someone with proven channel expertise, achievements in exceeding quotas, adopts a ‘hunter’ mentality, and is passionate about achieving both partner and customer success.

What you'll do:

• This role is heavily centred around recruitment of new partnerships.

• Work with our Enterprise and Commercial sales team to drive business performance measured by new bookings, expansion bookings and customer acquisitions with partners.

• Drive opportunity velocity with our sales teams and partners.

• Evangelise SI partner and technology alliance capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.

• Create and execute a regional go-to-market strategy, building on the partner initiatives we already have in place.

• Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.

• Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.

What you have:

• You have excelled in previous Channel roles: 10+ years of experience in partner channel development, sales, business development, alliance management.

• You have experience working with regional resellers, BPO consultancies and technology companies.

• Strong executive presence including communication and presentation skills with a high degree of comfort.

• Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetise services and solutions.

• A strong understanding of technology and are tech savvy.

• You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.

• Proven ability to build relationships with internal sales teams to be successful.

• Ability to present to partners and to prospects, the solution and the partner program.

• You have carried a quota before.

Fully Flexible:

In this role, you’ll work primarily remotely or on a hybrid arrangement. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The US annualized OTE (On Target Earnings) range for this position is $182,000.00-$274,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.