CRM Executive – Salesforce Programs
About the Role:
We are seeking a dynamic, detail‑oriented CRM Executive to own and execute all CRM programs defined by our Client’s Head of CRM & Management. In this role, you will lead “Top‑Priority Case Same‑Day Resolution” initiatives, collaborate cross‑functionally with Services, Sales, Data & Operations teams, and act as the functional bridge between business stakeholders and our technical team. You’ll ensure that every CRM program delivers maximum efficiency, meets SLA targets, and drives overall company performance.
- Program Management:
- Cross‑Functional Collaboration:
- Functional Leadership:
- CRM Operations & Support:
- SLA & KPI Tracking:
- Training & Documentation:
- Min. 3+ years of hands‑on experience in a CRM or Salesforce program‑management role.
- Required Post Graduate, MBA in IT to handle Programs efficiently
- Strong functional knowledge of Salesforce Sales Cloud and Service Cloud.
- Proven track record managing high‑priority case resolution programs or similar time‑sensitive initiatives.
- Experience collaborating with cross‑functional teams (Sales, Service, Data & Ops) to deliver CRM solutions.
- Excellent written and verbal communication skills with the ability to translate business needs into functional specs.
- Strong organizational skills, attention to detail, and ability to manage multiple concurrent programs.
- Familiarity with agile project‑management practices and release‑management processes.
- Salesforce Certified or equivalent
- Experience in a matrixed, global‑client environment (e.g., MNCs)
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.#LI-NS1
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