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Centralized Scheduler Remote

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent. 
2. State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.

CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.  If a referral or authorization is needed we generate the referral at this time.
2. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
3. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
4. Identifies and communicates need for scheduling modifications and development.
5. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
6. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. 
7. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes.  Make documentation that outside orders are requested.
8. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
9. Responds to all patient communication in a timely manner.

10. Escalates any immediate needs to the appropriate area of responsibility.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment. 

SKILLS AND ABILITIES:

1. Strong written and verbal communication skills. 

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

550 WVUH Scheduling Call Center

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Centralized Scheduler Remote, WVUMedicine

At WVUH West Virginia University Hospitals, we’re thrilled to announce an exciting opportunity for the role of Centralized Scheduler Remote! If you're detail-oriented and enjoy working in a dynamic healthcare environment from the comfort of your own home, this could be the perfect fit for you. As a Centralized Scheduler, your primary responsibility will be to manage the scheduling, cancelling, and rescheduling of outpatient visits and procedures across multiple ambulatory clinics. You’ll be collecting and verifying necessary information to ensure appointments are seamlessly set up, which helps create an exceptional experience for our patients. In this role, you’ll need to demonstrate strong communication skills while interfacing with patients and staff, ensuring that any concerns are addressed promptly and effectively. We’re looking for someone who can adapt to the ever-changing needs of our schedules and is able to work cooperatively with healthcare providers to verify orders and referrals. If you have a high school diploma or equivalent, along with a passion for making a positive impact in healthcare, we want you on our team! Join us and help shape our patients’ experiences while enjoying the flexibility of remote work. Your journey towards an impactful career in healthcare begins here!

Frequently Asked Questions (FAQs) for Centralized Scheduler Remote Role at WVUMedicine
What are the daily responsibilities of a Centralized Scheduler at WVUH?

As a Centralized Scheduler at WVUH West Virginia University Hospitals, you'll be responsible for managing the scheduling of outpatient appointments. Your duties will include collecting patient information for registration, verifying guarantor details, and ensuring necessary referrals or authorizations are in place. You will also need to maintain clear communication with patients and healthcare providers to manage any scheduling changes effectively.

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What qualifications are needed to become a Centralized Scheduler at WVUH?

To qualify for the Centralized Scheduler position at WVUH, candidates must have a high school diploma or equivalent. Additionally, you will need to undergo state and potentially federal criminal background checks as required by the state department of health. Strong written and verbal communication skills are also essential to perform effectively in this role.

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How does a Centralized Scheduler manage patient communications at WVUH?

In the role of Centralized Scheduler at WVUH, managing patient communications is critical. You'll be expected to respond to patient inquiries promptly and address any concerns they may have regarding their appointments. Coordination with department supervisors will be necessary whenever issues arise, ensuring that the patient's experience remains positive and supportive throughout their journey.

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What skills are important for a Centralized Scheduler at WVUH West Virginia University Hospitals?

Key skills for a Centralized Scheduler role at WVUH include strong attention to detail, excellent communication abilities, adaptability to scheduling modifications, and a commitment to providing outstanding patient care. As this role involves managing a high volume of appointments, organizational skills and the ability to work well under pressure are also vital.

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What is the work environment like for a Centralized Scheduler at WVUH?

The work environment for a Centralized Scheduler at WVUH is a standard office setting, but this position allows for remote work. You’ll enjoy a flexible schedule while sitting for extended periods, managing your tasks efficiently to contribute to the excellent care provided at WVUH. Reasonable accommodations are made for individuals with disabilities to help ensure a comfortable working experience.

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Common Interview Questions for Centralized Scheduler Remote
Can you describe your experience with scheduling appointments?

When answering this question, be specific about your previous roles or experiences related to scheduling. Share methodologies or tools you've used to manage appointments effectively, and highlight situations where you improved scheduling processes or enhanced patient satisfaction.

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How do you prioritize multiple scheduling requests?

In your response, emphasize your organizational skills. You can discuss a system you use to prioritize requests, such as focusing on urgent cases first, using digital tools for tracking, or even your ability to remain calm and efficient under pressure to ensure that critical appointments are secured.

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How do you handle difficult patient inquiries or complaints?

Discuss your approach to dealing with complaints constructively. Highlight your active listening skills, empathetic communication, and readiness to find solutions or escalate issues when necessary, reinforcing your commitment to maintaining a positive patient experience.

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What steps do you take to ensure accuracy in patient information?

Explain your process for verifying patient information meticulously. You might include checking documentation, confirming details with patients directly, and regularly updating records to prevent errors in scheduling and registration.

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How do you manage and adapt to last-minute scheduling changes?

Share examples of how you've successfully adapted to last-minute changes in the past. Discuss your quick decision-making process and effective communication with both patients and colleagues to manage expectations and maintain patient care quality.

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What software tools are you familiar with for scheduling?

Discuss any specific scheduling or practice management software you have experience with. Provide details on how you have used these tools to enhance your efficiency in appointment scheduling and patient registration.

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How do you ensure compliance with healthcare regulations?

Highlight your understanding of compliance issues relevant to scheduling in healthcare. You might mention certain regulations you are familiar with, your process for verifying all required documentation, and your attention to ongoing compliance training and updates.

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Why do you want to work as a Centralized Scheduler with WVUH?

Consider articulating your passion for patient care and interest in the healthcare field. You can mention WVUH's reputation for excellent patient experiences and how you want to contribute to a team that aligns with your values and career aspirations.

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Describe a challenging situation you faced in a previous scheduling role and how you resolved it.

Be prepared to give a detailed answer that outlines the challenge you faced, your thought process in addressing it, and the outcomes. This response gives you an opportunity to demonstrate problem-solving skills and how you handle pressure.

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What do you think is the most important aspect of a successful scheduling role?

Identify what you believe to be critical, like patient satisfaction, accuracy, or timely communication. Your response should reflect your understanding of the role's impact on patient care and hospital operations, showing your commitment to excellence in service.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 16, 2025

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