Job details

Senior Customer Success Manager

1upHealth is seeking a Senior Customer Success Manager to ensure successful adoption and optimization of products, driving long-term customer value, and developing relationships with key stakeholders.

Skills

Customer Success Management
Healthcare industry expertise
Data-driven strategic thinking
Interpersonal communication skills
Conflict resolution and problem-solving
Proficiency in CRM and SaaS tools

Responsibilities

Manage a portfolio of customers and collaborate cross-functionally with various teams
Analyze customer data and feedback to identify improvement opportunities
Lead customer communications and success planning
Identify renewal and expansion opportunities
Collaborate with internal teams to address customer needs
Develop strong relationships with customers and internal teams
Identify upselling and cross-selling opportunities

Education

7+ years of Customer Success Management experience in healthcare or healthcare technology
Experience in internal and external training initiatives
Data analysis and synthesis skills
Track record of effective client engagement
Strong verbal, written, and presentation skills
Experience in post-sales customer success lifecycle
Proficiency in CRM and SaaS tools
Experience with SQL and data visualization tools
Start-up experience is helpful