Concierge/Front Desk part-time weekday nights and Saturdays

The Concierge/Front Desk role at Motif by Monarch includes essential responsibilities such as providing a warm welcome to all visitors, answering and screening incoming calls courteously, processing community mail, monitoring security systems, maintaining emergency logs, and aiding the Business Office Director with administrative tasks. This position is vital in ensuring a positive experience for residents and their families.

To qualify for the Concierge/Front Desk position at Motif by Monarch, candidates should have a high school diploma and strong interpersonal skills. Experience working with seniors is preferred, along with proficiency in Microsoft Office applications. A genuine desire to assist residents and create a welcoming atmosphere is key to success in this role.

The Concierge/Front Desk position at Motif by Monarch offers part-time hours specifically during weekday nights and Saturdays. This schedule allows you to be part of a caring community while also providing flexibility for personal commitments. It’s a great opportunity to engage with our wonderful residents during their evenings and weekends.

The Concierge/Front Desk role at Motif by Monarch requires various physical abilities, including the capacity to stand, walk, and sit for extended periods. Additionally, you'll need to use fine and gross motor skills, reach, balance, and lift or carry items weighing up to 25 lbs. Proper body mechanics are essential for ensuring your safety while performing these duties.

The Concierge/Front Desk position plays a crucial role in enhancing the wellness culture at Motif by Monarch by fostering a warm, safe environment where residents feel valued and supported. By responding to inquiries, assisting with administrative tasks, and creating a welcoming atmosphere, the Concierge helps cultivate a community where residents can thrive physically, emotionally, and socially.

When addressing an emergency at the front desk, I would first remain calm and assess the situation to determine the appropriate response. I would immediately follow established protocols, such as notifying security or calling emergency services if necessary. It's also important to communicate effectively with residents and provide reassurance, ensuring their safety while I carry out the required actions.

To manage multiple tasks effectively at the front desk, I prioritize my responsibilities and develop a systematic approach. This includes creating a task list for the day, staying organized, and using time management techniques. I also believe in maintaining a positive attitude and being adaptable to sudden changes, as this helps in providing excellent service while juggling tasks.

To deliver outstanding customer service as a Concierge, I focus on active listening, empathy, and quick problem-solving. I strive to understand the needs of our residents and their families and respond to their inquiries with patience and respect. Building rapport and making genuine connections are also critical in creating a welcoming atmosphere.

When approaching an upset resident, I would first take the time to listen to their concerns without interruption. Understanding their perspective is key in providing support. I would express empathy and reassure them that I'm here to help, working collaboratively to find a resolution that addresses their needs and improves their experience at our community.

Working with seniors allows me to make a meaningful impact on their lives, enhancing their daily experiences and overall well-being. The Concierge role is vital in creating a supportive environment where seniors feel valued and heard. It’s fulfilling to contribute to their comfort and happiness while ensuring their needs are met in a respectful manner.

I possess strong computer skills, including proficiency in Microsoft Office Suite, particularly in Outlook and Excel. These skills enable me to efficiently manage correspondence, maintain logs, and assist with administrative tasks. I'm also eager to learn new software or applications that support operational efficiency and enhance resident services.

In my previous role, I noticed a resident who was feeling isolated. I took the initiative to host a small gathering in the common area to foster connections among residents. This not only made the individual feel valued but also encouraged community engagement. Going above and beyond in such ways is what I believe makes a positive difference in residents' lives.

Ensuring confidentiality is paramount when handling sensitive information at the front desk. I adhere strictly to privacy policies and protocols, ensuring that personal details are stored securely and shared only with authorized personnel. Additionally, I conduct myself professionally, reinforcing trust among residents that their information is treated with the utmost respect and care.

I believe the most important quality for a Concierge in a senior living community is empathy. The ability to genuinely understand and connect with residents allows for personalized care, fostering an environment where they feel respected and valued. Empathy not only enhances service but also contributes positively to residents' overall experience.

To effectively keep track of important information, I would maintain organized logs and databases for emergency contacts and resident preferences. Utilizing digital tools, such as spreadsheets or specialized software, helps ensure that data is up-to-date and easily accessible. Regularly reviewing and updating this information also supports effective communication and timely responses to any needs.