Head of Trust & Safety

As the Head of Trust & Safety at 2K, your key responsibilities include developing a comprehensive strategy for trust and safety that addresses user protection and compliance with regulations. You will oversee the enforcement of safety systems, conduct regular reviews of practices, manage KPIs for safety metrics, and lead crisis management efforts. Additionally, you’ll collaborate with various departments to integrate safety initiatives into the gaming experience.

To be considered for the Head of Trust & Safety position at 2K, candidates should have at least 7 years of experience in trust and safety, compliance, or a related field. A strong understanding of trust & safety regulations like GDPR and CCPA is crucial. Experience in the gaming or tech industry is preferred, along with proven leadership skills, exceptional communication abilities, and a strategic mindset.

Collaboration is central to the Head of Trust & Safety role at 2K. You will work closely with product, engineering, and marketing teams to reconcile safety initiatives with growth objectives. By partnering with analytics and player support, you can also gather insights to inform policies and processes, ensuring a holistic approach to player safety across the organization.

The Head of Trust & Safety at 2K has extensive growth opportunities, including leading a high-performing team, fostering a culture of continuous learning, and influencing company-wide strategies. As the gaming industry evolves, your role will be crucial in adapting to new challenges and leading initiatives that ensure player safety, which can pave the way for roles in executive leadership as the company expands.

The pay range for the Head of Trust & Safety position at 2K in California starts from $183,800 to $272,000 per year. The final base pay offered will depend on market location and other individualized factors such as job-related knowledge and experience. In addition to base pay, the compensation package may also include bonuses and equity awards, along with a comprehensive range of benefits.

In answering this question, discuss your background in trust and safety, highlighting specific roles and responsibilities that relate to player safety and data privacy. Explain how this experience has prepared you for the strategic and operational demands of the Head of Trust & Safety role.

Demonstrate your ability to balance regulatory compliance with user satisfaction. Discuss strategies you’ve employed in past positions to implement policies that protect players without detracting from their gaming experience.

Showcase your proactive approach by discussing various methods you would use to keep up with global regulations, such as subscription to legal updates, attending conferences, or building relationships with regulatory bodies, ensuring the company remains compliant.

Provide a specific example that outlines the crisis, your role in it, and the steps you took to address the issue. Highlight the importance of effective communication and rapid response in protecting the company and users.

Discuss methods you’ve used in the past to encourage team development. This could include mentorship programs, workshops, or collaborative projects that promote skill development and knowledge sharing among team members.

Share specific KPIs that you believe are important, such as user report rates, response times to safety incidents, and stakeholder satisfaction. Align your answer with 2K's values of player safety and compliance.

Explain your approach to managing such situations with empathy and clarity. Focus on the importance of training, open communication, and corrective actions that can help the individual understand the importance of compliance.

Elaborate on your collaborative experiences with legal teams, emphasizing how you’ve worked together to develop and implement trust and safety policies, ensuring both compliance and operational feasibility.

Discuss the importance of player feedback in informing policies and practices. Highlight examples where player insights have led to meaningful changes in trust and safety approaches within previous roles.

Share your thoughts on staying ahead of industry trends, regulatory changes, and advancing technology. Discuss how ongoing research, networking, and adaptive strategies can help ensure the validity and relevance of trust and safety initiatives.