Polish Speaking Airline Customer Service Specialist - Athens (Remote in Greece) - job 1 of 2

As a Polish Speaking Airline Customer Service Specialist at Patrique Mercier Recruitment FR, you will be responsible for delivering exceptional customer support via various channels including phone, email, and chat. Key duties include assisting customers with inquiries related to flight bookings, managing changes and cancellations, addressing baggage-related issues, and resolving any customer complaints effectively. Additionally, maintaining detailed records within the CRM system and staying updated on airline policies are essential parts of the role.

To qualify for the Polish Speaking Airline Customer Service Specialist role at Patrique Mercier Recruitment FR, candidates should be fluent in both Polish and English, exhibiting excellent communication skills. Previous experience in customer service, preferably in the airline or travel sector, is a must. Strong problem-solving abilities, attention to detail, and proficiency in Microsoft Office and customer service software are also critical for success in this role.

Patrique Mercier Recruitment FR offers an attractive benefits package for the Polish Speaking Airline Customer Service Specialist role, which includes private health insurance, performance bonuses, two extra fully-paid salaries per year, comprehensive training and development opportunities, and a fully paid relocation package that covers flights, transfers, and accommodation. Additional perks such as free Greek lessons and discounts also enhance the overall employment experience.

New hires at Patrique Mercier Recruitment FR can expect an engaging training program designed to enhance product knowledge and customer service skills relevant to the Polish Speaking Airline Customer Service Specialist position. This training is fully paid, and participants will receive valuable guidance on airline policies, effective communication techniques, and utilizing customer service software to ensure they feel confident in serving customers from day one.

Absolutely! The Polish Speaking Airline Customer Service Specialist role at Patrique Mercier Recruitment FR is designed to be fully remote, allowing you to work from the comfort of your home in Greece. This flexible arrangement helps you balance your work life and personal commitments, making it an appealing option for those passionate about providing exceptional service in the airline industry.

In handling difficult customers, it's crucial to remain calm and empathetic. Start by listening actively to their concerns without interrupting. After understanding the issue, reassure them that you are there to help and offer solutions that align with airline policies. If necessary, escalate the issue to a supervisor to find the best resolution. Always maintain a positive attitude and follow up to ensure the customer is satisfied with the outcome.

To stay informed on airline policies and travel regulations, I regularly consult the airline's official resources, participate in training sessions, and subscribe to industry newsletters. Networking with fellow customer service professionals and attending industry conferences also helps me gain insights into changes in policies or regulations that could affect customer inquiries.

When resolving customer complaints, it's vital to demonstrate empathy and patience. One time, a customer was frustrated about a delayed flight. I actively listened and acknowledged their feelings, collected relevant information, and communicated alternative options. By staying calm and focused on solutions, I was able to turn a negative experience into a positive interaction, and the customer expressed gratitude for my support.

In my previous roles, I have used several customer service software, including Zendesk and Salesforce, which helped me track customer interactions and manage inquiries efficiently. I am also proficient in Microsoft Office applications, enabling me to create detailed records and reports to manage workflow effectively. Adaptability is key, and I am always willing to learn new tools as needed.

When handling multiple customer requests, I prioritize tasks based on urgency and the complexity of inquiries. I start by assessing which issues require immediate attention, especially those impacting travel plans, and tackle those first. I also keep a checklist or use CRM tools to ensure that no inquiries are overlooked, allowing me to maintain a high level of service for all customers.

I am passionate about the travel industry because it connects people to new experiences and cultures. I've always enjoyed helping others explore the world and achieve their travel dreams. Working as a Polish Speaking Airline Customer Service Specialist allows me to combine my love for travel with my commitment to outstanding customer service.

Documenting customer interactions effectively is important for follow-up and future reference. I typically record key details from each conversation, including the customer's issue, my recommendations, and any promises made regarding follow-ups. This allows for a seamless transition if another agent takes over or if the issue needs to be escalated, ensuring continuity in customer service.

If I were unsure about an airline policy, I would first check the official resources provided by the airline, such as their website or internal documentation. If the information is still unclear, I would reach out to a supervisor or a knowledgeable colleague for guidance. It's always best to ensure accurate information is provided to customers to maintain trust and professionalism.

I view feedback as a valuable opportunity for growth. When receiving feedback, I listen attentively and seek clarification if needed to fully understand the perspective being offered. I make a note of constructive feedback to implement improvements in my performance. Engaging in discussions with colleagues regarding feedback fosters a collaborative environment and encourages collective growth.

To me, excellent customer service means creating a positive and memorable experience for each customer. It involves actively listening to their needs, responding promptly, and delivering solutions that exceed their expectations. Building rapport and trust is essential in the customer service role, especially within the airline industry, where travel experiences can greatly impact a customer's journey.