Job details

Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:

- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available

- Ensuring the business impact of our solution in accordance with the objectives set by our clients

- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio

- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

Within one month, you will:

Master our product and Convexity corporate culture
Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
Participate in your first customer meetings with other CSPs from the team

Within three months, you will:

Take over a portfolio of existing customers
Start new projects with prospects and clients

Within six months you will:

Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use-cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
Work with the Account Managers to identify new project opportunities to develop the account

Within twelve months, you will:

Reduce churn by identifying customers at risk and implementing a remedial action plan
Identify strong leaders within the client’s team
Develop and share good business practices with the entire Client Success team

The Skills Set

First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
Experience of delivering a business review, managing warning situations and onboarding clients
Previous experience in the SaaS B2B industry is a plus
Keen interest for the digital industry, education and e-learning in particular
Ability to interpret data and identify trends
Excellent interpersonal and communication skills
Fluent French, and excellent English proficiency (B2 minimum)

What We Offer

Compensation: Package includes base salary and a variable component 📈
Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process

Phone Screen with our Talent Acquisition Manager
Discovery Meeting with a Client Success Partner from the team
Case Study with a Client Success Partner and Head of Customer Success
Clarification Meeting with a Customer Success Coach
Culture Fit Meeting with our Director of Customer Success
Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

What You Should Know About Client Success Partner - Mid Market, 360Learning

We're looking for a dynamic Client Success Partner - Mid Market to join our innovative team at 360Learning, where your passion for client relationships and digital education will shine! As a Client Success Partner, you'll play a crucial role in supporting our clients as they navigate their digital training strategy using our fantastic platform. Your main responsibilities will include managing a portfolio of clients, ensuring contract renewals, and helping clients achieve their learning goals. Over the first month, you'll immerse yourself in our product and culture, gearing up for client meetings alongside our Experienced CSPs. By the three-month mark, you'll take ownership of existing accounts and kick-off new projects. As you settle in, you'll strategize learning transformations, work closely with clients and account managers, and showcase your exceptional communication skills by fostering trustworthy relationships. Your past experience in a Client Success or Customer Success Manager role will give you the edge you need, and if you’re familiar with the SaaS B2B industry, you’ll fit right in! With flexible working from anywhere in Spain, competitive compensation, and a commitment to diversity and corporate social responsibility, 360Learning is excited for you to help create an impactful learning journey for our clients. Join us and make a difference today!

Frequently Asked Questions (FAQs) for Client Success Partner - Mid Market Role at 360Learning

What are the main responsibilities of a Client Success Partner at 360Learning?

As a Client Success Partner at 360Learning, your primary responsibilities will include maintaining relationships with clients, ensuring contract renewals, and driving business impact through our platform. You'll be involved in customer meetings, project management, and collaboration with the sales team to identify new opportunities.