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Manager, Incentive Compensation Operations - job 1 of 2

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

The position is a part of the Field Planning & Analytics Team which drives field force effectiveness by optimizing our sales force size and structure, creating IC designs that are driving the right behavior, and ensuring our call plans, field tools and operations provide our field teams with what they need to drive the business in their markets.

This includes providing support to existing franchises within neurosciences and eye care in addition to supporting new product launches and new indication(s).

This is a hybrid position and requires the ability to commute to our Mettawa, IL office at least 3 days per week.

Responsibilities

  • Responsible for planning, design, payout and administration of sales compensation incentive plans and special incentive programs for commercial field sales.
  • Statistically Supported Analytics: A successful candidate will be skilled in a variety of analytical techniques. These can include but are not limited to: Regression analysis, Marketing Mix Model reviews, Cluster analysis, and Data Visualization.
  • Field Force Sizing Structure and Optimization: Responsible for identifying the right field force size and structure by leveraging comprehensive and complex design methodologies, competitive analysis, forecast, and other relevant data
    resources. Responsible for designing the territory alignments for the field force teams to optimize the allocation of resources based on business needs. Evaluate ongoing organizational needs and restructure the field teams for situations such as the new product launches.
  • Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations as it relates to field deployment, customer targeting
  • Develop and deliver formal presentations to internal and field teams including senior management and sales leadership
  • Collaborate with peers and Sales and Marketing leadership on a regular basis.
  • Manage all aspects of vendor relationships on a day-to-day basis. Ensure vendor-assisted projects are managed within budget and timeline and appropriate methodologies are employed
  • Design and deploy optimal solutions that are innovative, add value and meet current and future business requirements
  • Drive multiple complex projects, balancing between short-term and long-term objectives and managing the projects within budget and timelines
  • Understand strategic and tactical issues, employ appropriate methodologies to analyze data and provide insights and recommendations

Qualifications

  • BA, BS degree required. Master's degree in business or science a plus.
  • 3-5 years' experience in project management (including leadership of a significant cross-functional project), marketing or sales operations or information technology.
  • Knowledge of and experience in Pharmaceutical industry preferred including Veeva/Salesforce.com experience
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access).
  • Able to manage multiple tasks/priorities simultaneously with sense of urgency.
  • Strong project management, problem-solving and analytical skills.
  • Strong customer and operations focus.
  • Confidence in providing subject matter expertise to Senior Leadership, Sales Leadership and other high-level contacts.
  • Ability to clearly and confidently articulate complex and difficult concepts.
  • Extensive understanding of pharmaceutical field sales activities, roles and behaviors.
  • Excellent written, verbal and presentation skills.
  • Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance.
  • Ability to develop and deliver training and communications; public speaking ability addressing groups of a few to
  • thousands
  • Experience in developing, deploying, and managing effective IT systems, quality control procedures, and comfort in directing low level analytics
  • Understanding and experience working directly with pharmaceutical sales data sources.
  • Ability to thrive in a team environment
  • Ability to develop and execute innovative, creative solutions

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

  • This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

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What You Should Know About Manager, Incentive Compensation Operations, AbbVie

If you're looking for an exciting opportunity to make an impact in the healthcare sector, AbbVie is seeking a Manager, Incentive Compensation Operations. Based in Mettawa, IL, this hybrid role combines the analytical and strategic skills necessary to drive the effectiveness of our sales force. As part of the Field Planning & Analytics Team, you’ll be responsible for designing and administering sales compensation incentive plans that fuel motivation and performance among our field sales teams. Your expertise in various analytical techniques, such as regression analysis and data visualization, will help us optimize resource allocation and territory alignments, ensuring that our teams are well-prepared to succeed. Additionally, you'll engage in collaboration with peers across Sales and Marketing, and manage vendor relationships to enhance our operational efficiency. Your ability to articulate complex ideas clearly will be key as you deliver presentations to senior leadership. With at least 3-5 years of experience in project management or sales operations, and ideally a background in the pharmaceutical industry, you're equipped to navigate strategic and tactical challenges. At AbbVie, we uphold a commitment to inclusion and diversity, creating a workplace where everyone has the opportunity to thrive. Join us in our mission to transform lives and deliver innovative solutions.

Frequently Asked Questions (FAQs) for Manager, Incentive Compensation Operations Role at AbbVie
What are the main responsibilities of a Manager, Incentive Compensation Operations at AbbVie?

As the Manager, Incentive Compensation Operations at AbbVie, your key responsibilities will include planning, designing, and administering sales compensation incentive programs. You'll leverage analytical techniques to assess field force effectiveness and make recommendations for optimizing team structures. Additionally, you'll manage vendor relationships and collaborate closely with various departments, ensuring your presentations effectively communicate strategic insights to senior management.

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What qualifications are needed to become a Manager, Incentive Compensation Operations at AbbVie?

To qualify for the Manager, Incentive Compensation Operations position at AbbVie, candidates should hold a BA or BS degree, with a master's degree being a plus. A background of 3-5 years in project management, marketing, or sales operations, preferably within the pharmaceutical industry, is essential. Proficiency in analytical tools and an understanding of pharmaceutical sales activities will also be beneficial.

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How does the Manager, Incentive Compensation Operations role contribute to AbbVie’s success?

The Manager, Incentive Compensation Operations plays a crucial role in enhancing AbbVie’s sales effectiveness by designing compensation plans that reward key behaviors. By employing data-driven insights, you help align our field teams with strategic goals, ultimately driving performance that leads to improved healthcare solutions and patient outcomes.

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What skills are essential for success in the Manager, Incentive Compensation Operations position at AbbVie?

Success in the Manager, Incentive Compensation Operations role at AbbVie requires strong analytical and project management skills. You should be adept at using analytical techniques and tools, possess excellent communication and presentation skills, and have the confidence to articulate complex concepts clearly. A customer-focused mindset and the ability to manage multiple projects simultaneously are also vital.

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What type of work environment can a Manager, Incentive Compensation Operations expect at AbbVie?

At AbbVie, the work environment is collaborative and supportive, promoting diversity and inclusion. As a Manager, Incentive Compensation Operations, you can expect to work in a hybrid setting, balancing remote work with time in our Mettawa office. This collaborative culture allows for regular interactions with various teams, ensuring a dynamic and engaging work atmosphere.

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Common Interview Questions for Manager, Incentive Compensation Operations
How do you approach designing sales compensation plans?

When designing sales compensation plans, I focus on aligning the plan with the company's strategic goals. I conduct a thorough analysis of past performance and industry benchmarks to ensure competitiveness, while also taking into account the behaviors that drive success. Clear communication and understanding the needs of the sales team are also essential to create a plan that motivates.

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Can you discuss your experience with data analysis in previous roles?

In my previous roles, I've utilized various analytical tools and methods, such as regression analysis and data visualization, to support decision-making. I often analyze sales performance data to identify trends and areas for improvement, which has led to informed decisions about team structures and compensation strategies.

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What strategies do you use for effective project management?

Effective project management requires clear goal-setting, prioritization of tasks, and maintaining open lines of communication. I utilize project management tools to track progress and ensure that all stakeholders are informed. Regular check-ins and flexibility to adapt to challenges help keep projects on track.

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How do you ensure compliance in incentive compensation programs?

I prioritize compliance by staying updated on industry regulations and AbbVie’s internal policies. Regular audits and consultations with the legal and compliance teams help ensure that our incentive programs meet all necessary standards and that any risks are mitigated.

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What are your methods for presenting analytical findings to senior leadership?

When presenting to senior leadership, I focus on clarity and impact. I tailor my presentations to highlight key insights and actionable recommendations, supported by visual data representations. Engaging storytelling is crucial to make the data relatable and easier to understand.

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Can you explain a time when you had to restructure a sales team?

I led a project to restructure a sales team in response to a new product launch. Utilizing sales data and market analysis, I identified optimal territory alignments and resource allocations. I collaborated with stakeholders to communicate the changes effectively, ensuring a smooth transition and continued team morale.

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How do you stay updated on industry trends that impact your work?

I regularly read industry publications, attend webinars, and participate in networking opportunities. Additionally, I engage in professional associations relevant to pharmaceuticals and sales operations to understand emerging trends and best practices.

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What experience do you have with vendor management?

In my previous roles, I managed vendor relationships by setting clear expectations and ensuring performance aligned with our objectives. Regular communication, performance reviews, and discussions about future needs helped foster strong partnerships that benefitted project outcomes.

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Describe how you would optimize the field force structure.

Optimizing the field force structure involves analyzing market data, sales performance metrics, and competitive landscapes. I would conduct a needs assessment to determine the most efficient allocation of resources and adjust territory alignments based on strategic priorities and market demands.

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How do you handle multiple competing priorities?

I prioritize tasks by assessing their impact on business objectives and deadlines. Utilizing project management tools helps me stay organized. I’m also proactive in communicating with my team to delegate tasks when necessary, ensuring that we meet our goals efficiently.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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Full-time, hybrid
DATE POSTED
December 17, 2024

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