Court Support Specialist - job 1 of 2
About ABC:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations. This position is remote but must be located in Puerto Rico.
Key Responsibilities:
- Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
- Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
- Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
- Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
- Relay relevant, updated information from Courts to our process servers and customers as appropriate.
- Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
- Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
- Perform other job-related duties as assigned.
Qualifications:
- High school diploma / GED required.
- Legal experience preferred.
- Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
- Strong communication skills, both written and verbal.
- Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
- Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
- Document manipulation experience (PDFs).
- Ability to perform repetitive data-entry tasks with accuracy.
- Ability to read, write and speak English
- Quick learner and willing to learn and grow.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- Disability insurance
- Employee assistance program
- Referral program
Starting Pay: $12.00 to $14.00 per hour
Schedule: Full-time, Monday through Friday, 8am to 4:30pm CST
Average salary estimate
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At ABC Legal Service, we’re on the lookout for a Court Support Specialist to join our dynamic team! If you’re based in Puerto Rico and have a knack for communication and organization, this might be the perfect fit for you. Our Court Support team plays a crucial role in bridging the gap between courts and our internal processes, ensuring that we handle over 100,000 court filings each month seamlessly. As a Court Support Specialist, you’ll be reaching out to various courts, keeping tabs on order statuses, and addressing any queries from court personnel and clients alike. This isn’t just a desk job; you’ll be actively engaging with people every day through phone calls, emails, and live chats, all while maintaining a professional and friendly demeanor. You’ll use our in-house application, Skye, to log updates and perform essential data entry tasks, ensuring that everything remains accurate and up to date. You’ll also need to navigate court websites and dockets to retrieve the information we require. With over 40 years of experience in the legal document filing service, we pride ourselves on our growth and innovation. If you're a quick learner with strong communication skills and a positive attitude, you'll thrive here at ABC. We offer a robust benefits package and a supportive team environment to help you achieve your professional goals. Join us in our mission to provide exceptional service and make your mark as a Court Support Specialist today!
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We are the indispensable service for legal professionals & the indispensable product for process servers. Service of Process, Locate. Filing. ABC Legal.
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