AM Server

As an AM Server at 21c Museum Hotels, your primary responsibilities include serving food and beverages cheerfully, knowing the menu items thoroughly to provide informed recommendations, and maintaining a clean and stocked service area. You will engage with guests to sense their appetites and ensure their dining experience exceeds expectations while following all restaurant protocols.

To qualify as an AM Server at 21c Museum Hotels, you should have a high school diploma or equivalent and experience in an upscale dining environment is preferred. You must possess strong communication skills, be responsible and dependable, and be able to work flexible hours. Passing a background check is also a requirement.

Essential skills for the AM Server position at 21c Museum Hotels include excellent communication abilities, strong interpersonal skills to engage with guests, and basic math skills for handling transactions. Additionally, familiarity with POS systems and a passion for hospitality and art will help you excel in this role.

While previous experience in an upscale dining environment is preferred for the AM Server role at 21c Museum Hotels, we value enthusiasm and a willingness to learn. If you have a strong interest in hospitality and commitment to excellent customer service, we encourage you to apply!

The work schedule for an AM Server at 21c Museum Hotels includes flexible hours, requiring shifts that may fall on nights and weekends. Our busy restaurant environment means you’ll need to be ready to adapt to various schedules to meet the needs of our guests.

In your response, focus on specific roles you’ve held and how they’ve prepared you for the AM Server position. Highlight any relevant experiences that involved customer service, teamwork, and working in fast-paced environments while showcasing your enthusiasm for hospitality and art.

Utilize the STAR method (Situation, Task, Action, Result) to describe the situation, the task at hand, the action you took to address the customer’s concerns, and the positive outcome. Emphasize your communication skills and ability to maintain a friendly demeanor.

Demonstrate your knowledge of 21c Museum Hotels by discussing its unique blending of contemporary art and hospitality. Mention the chef-driven menu and highlight your enthusiasm for contributing to a culture where art and dining intertwine.

Explain your time management strategy, emphasizing the importance of prioritizing customer orders, maintaining a well-stocked service station, and effectively communicating with your team. Showcase your ability to remain calm under pressure.

Discuss the specific sanitation guidelines you follow. Highlight the importance of maintaining cleanliness in the dining area and quickly resolving any spills or messes to provide guests with a pleasant experience while adhering to health regulations.

Discuss your approach to engage with guests to understand their dietary needs and preferences. Showcase your knowledge of the menu items, mentioning that you would offer suitable options while ensuring guests feel cared for and satisfied.

Detail the process of accurately reporting income, balancing cash, and documenting any discrepancies. Emphasize the importance of providing a detailed account to ensure accountability and transparency in the dining operations.

Share your passion for creating memorable dining experiences and your belief in the power of service to make someone's day better. Highlight how working in an artistic environment inspires you to bring your best self to the table.

Talk about the importance of collaboration with colleagues to create a seamless dining experience. Share how you value open communication and respect among team members, contributing to a positive workplace culture.

Discuss the unique blend of contemporary art and upscale dining that 21c Museum Hotels offers. Emphasize the creativity and passion that staff and chefs bring, making it an extraordinary place for guests to enjoy food and art.