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Area Director of Revenue Management

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Experiencing warm and engaging service in luxurious surroundings is turning moments into memories for our guests at Fairmont Hotels & Resorts.  Apply your analytical and strategic planning strengths as Director, Revenue Management, where you will successfully balance inventory and demand to maximize room revenue opportunities and guest satisfaction.

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

Responsibilities

  • Consistently offer professional, friendly and engaging service
  • Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the Hotel
  • Oversight of sister Fairmont property. 
  • Maximize room revenues through a thorough understanding of all booking channels, managing inventory and rate accordingly
  • Regular meetings with Asset Management
  • Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
  • Monitor transient and group booking pace in order to determine pricing and availability controls for all reservations distribution sources
  • Management of meeting space and food & beverage revenue optimization
  • Monitor key indicators of hotel performance and third-party intelligence sources to identify revenue opportunities
  • Oversee the Reservations Team and liaise with Front Office and Sales to ensure the highest level of guest service is maintained while maximizing profit
  • Ensure accurate and timely preparation of analytical reports
  • Play an active role in the strategic plan, marketing plan and budgeting processes
  • Stay current with industry changes and how it may impact demand
  • Prepare and present weekly analytical reports
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned

What is in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • A minimum of 5 years experience in a related area, with proven experience in analysis and problem solving required
  • Must be extremely detailed oriented
  • Computer literate in Microsoft Window applications and relevant computer applications required 
  • University/College degree in a related discipline required
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Area Director of Revenue Management, AccorHotel

As the Area Director of Revenue Management at Fairmont Austin, you'll be stepping into one of the largest luxury properties in Austin, TX, and overseeing an exciting team that's driven by innovation and passion. This is a unique opportunity to blend your analytical prowess with strategic planning. Your role will be crucial in maximizing room revenue opportunities while ensuring guest satisfaction across our 1,048 luxurious guestrooms and extensive meeting spaces. From managing inventory and forecasting demand to collaborating with our Reservations Team and various departments, your contributions will make a tangible impact. You'll conduct regular meetings with Asset Management, prepare detailed analytical reports, and actively shape our marketing and budgeting strategies. With a focus on understanding booking channels and pricing controls, your work will play a key role in enhancing our guest experience and driving profitability. Join us in crafting memorable moments for our guests while pursuing your personal and professional growth within the welcoming culture at Accor. Whether you're researching industry trends or collecting crucial data to present to management, every day will offer a new challenge to enhance your career in the hospitality sector. Your journey with us means not just growth but also actively participating in Corporate Social Responsibility initiatives that make a difference. We can't wait to see how your story unfolds with us at Fairmont Austin!

Frequently Asked Questions (FAQs) for Area Director of Revenue Management Role at AccorHotel
What are the primary responsibilities of the Area Director of Revenue Management at Fairmont Austin?

As the Area Director of Revenue Management at Fairmont Austin, your primary responsibilities include managing demand forecasting, overseeing inventory and rate management, and maximizing room revenues. You'll work closely with the Reservations Team and other departments to ensure exceptional guest service while achieving profit goals. Regular meetings with Asset Management and the preparation of analytical reports are also key components of your role.

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What qualifications do I need to apply for the Area Director of Revenue Management position at Fairmont Austin?

To be considered for the Area Director of Revenue Management role at Fairmont Austin, you should have a minimum of 5 years' experience in a related area, emphasizing problem-solving and analytical skills. A university or college degree in a relevant field is required, along with strong communication skills and a keen attention to detail.

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How does Fairmont Austin ensure guest satisfaction through the Area Director of Revenue Management role?

At Fairmont Austin, the Area Director of Revenue Management plays a vital role in ensuring guest satisfaction by managing inventory effectively and utilizing data-driven decisions to optimize pricing and availability. By collaborating with the Reservations Team and other departments, the director ensures that guests receive the best possible service during their stay.

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What kind of team culture can I expect as the Area Director of Revenue Management at Fairmont Austin?

As the Area Director of Revenue Management at Fairmont Austin, you'll be part of a committed team of Heartists focused on working together to support one another and enhance guest experiences. Our culture is centered around inclusivity, collaboration, and a shared passion for hospitality.

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What benefits and opportunities can I expect when I join Fairmont Austin as the Area Director of Revenue Management?

Joining Fairmont Austin as the Area Director of Revenue Management comes with exciting benefits, including medical, dental, and vision insurance, paid time off, and the opportunity to grow within a global company. You will also enjoy employee benefits like discounted rates across Accor properties and access to various learning programs for career development.

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Common Interview Questions for Area Director of Revenue Management
How would you approach demand forecasting as the Area Director of Revenue Management?

When approaching demand forecasting, it's essential to analyze historical data, current trends, and market conditions. I would utilize various analytical tools and collaborate with team members to create accurate forecasts that guide pricing and availability strategies.

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Can you describe a time you successfully increased revenue through forecasting or strategy adjustment?

In my previous role, I noticed a trend in increasing last-minute bookings. By adjusting our pricing strategy to offer attractive packages tailored for short stays, we were able to increase revenue by 15% over a quarter.

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What strategies would you implement to manage the inventory effectively?

To manage inventory effectively, I would employ a dynamic pricing model that adjusts room rates based on demand and competitor pricing. Regularly monitoring booking pace and performance metrics will help optimize room allocations and maximize occupancy.

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How do you ensure that your team maintains high guest satisfaction while maximizing profits?

Balancing guest satisfaction and profitability requires close collaboration with all departments. I would ensure my team receives ongoing training on customer service while implementing revenue strategies that do not compromise the quality of the guest experience.

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What role does technology play in your revenue management strategies?

Technology is crucial in revenue management. I rely on advanced analytical tools and software to analyze data, forecast demand, and track market trends. Leveraging these tools helps make data-driven decisions to enhance overall performance.

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Can you explain how you'd prepare the annual budget for the property?

Creating the annual budget involves analyzing historical performance data, identifying revenue opportunities, and forecasting costs based on planned activities. I would collaborate with key stakeholders to ensure that the budget aligns with overall business objectives.

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How would you handle a situation where a major competitor lowers their rates?

In the face of a competitor lowering rates, I would first analyze the implications on our own pricing strategy. Instead of immediately matching rates, I might explore other value-adds, enhance our guest services, or promote unique offerings that differentiate us in the market.

Join Rise to see the full answer
What is your approach to preparing analytical reports?

My approach to preparing analytical reports includes collecting data from various sources, analyzing key performance indicators, and drawing actionable insights. Clarity and concise visuals are vital to help stakeholders quickly grasp the information.

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Describe your method for assessing and improving supplier performance.

I believe in maintaining strong relationships with suppliers through regular communications and performance evaluations. I would establish clear performance metrics, conduct reviews, and provide feedback to facilitate continuous improvement.

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How do you plan to stay current with industry trends affecting demand?

Staying current with industry trends involves subscribing to relevant publications, attending conferences, and networking with peers. I also evaluate market data regularly to identify developments that could impact our revenue management strategies.

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Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...

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Full-time, on-site
DATE POSTED
December 8, 2024

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