Food Runner/Service Assistant (AM Shift)

As a Food Runner/Service Assistant at Accor, your primary responsibilities include delivering food and beverages with accuracy and efficiency, collaborating closely with the Food & Beverage team to ensure high quality and presentation, and proactively engaging with guests to enhance their dining experience. You’ll also be empowered to resolve any issues independently while maintaining a positive atmosphere.

To qualify for the Food Runner/Service Assistant role at Accor, candidates should possess a strong positive attitude, excellent multitasking skills in a fast-paced environment, and the ability to communicate effectively with guests and colleagues. Empathy and a genuine care for guest satisfaction, alongside a desire to learn and grow in a hospitality setting, are key attributes that Accor values.

Accor offers unlimited career development opportunities for Food Runner/Service Assistants, both nationally and internationally. Employees are encouraged to pursue their ambitions within the hospitality industry, with support from a high-performing team that inspires personal growth and success through training and advancement prospects.

At Accor, the work environment for a Food Runner/Service Assistant is inclusive and vibrant, influenced by a culture of French hospitality. Team members celebrate both team and individual successes in a chic atmosphere, promoting collaboration and a sense of belonging. Expect to be part of a passionate team that values both guest and employee experiences.

A typical day as a Food Runner/Service Assistant at Sofitel Philadelphia includes welcoming guests, delivering orders promptly, ensuring food presentation is impeccable, and engaging with guests to enhance their dining experience. Throughout the day, you’ll collaborate with colleagues, tackle any challenges, and ensure that each guest leaves with a fond memory of their time in the restaurant.

To ensure a seamless dining experience, focus on effective communication with both guests and team members. Anticipate needs, follow up with guests regarding their meals, and resolve any concerns efficiently to maintain a positive atmosphere.

When handling a guest complaint, it's important to listen actively, show empathy, and take swift action to resolve the issue. For instance, if a guest was dissatisfied with their food, I would apologize, offer alternatives, and ensure they leave satisfied.

Essential skills for a Food Runner/Service Assistant include strong communication, multitasking abilities, empathy, and teamwork. Being able to work quickly and effectively with colleagues to deliver an exemplary guest experience is crucial.

Prioritizing tasks during busy shifts can be managed by assessing immediate guest needs, maintaining a running list of orders, collaborating with the kitchen and serving staff, and staying organized. Effective communication is key to ensuring everything runs smoothly.

What I enjoy most about working in hospitality is the opportunity to create memorable experiences for guests. It’s rewarding to see someone’s day brighten from a simple act of kindness or an exceptionally served meal.

Handling stress in a fast-paced environment involves staying focused, taking deep breaths, and maintaining a positive disposition. I believe in teamwork and communicating openly, which helps to alleviate pressure during busy periods.

I am motivated by the opportunity to delight guests and receive their positive feedback. The joy of interacting with different people and providing them with an exceptional dining experience fuels my drive to excel in my role.

In a previous role, I collaborated with servers and kitchen staff during peak hours, ensuring timely delivery of orders. We communicated openly about guests’ needs, which fostered a smooth operation and enhanced the guest experience.

If I noticed a colleague struggling, I would approach them to see how I could help. Whether it’s assisting with their tables or offering moral support, teamwork is essential in the hospitality business to maintain a high level of service.

French hospitality emphasizes elegance, attention to detail, and a personal touch. This philosophy influences my work style by encouraging me to be gracious, think critically about guest needs, and uphold high standards of service—thinking of hospitality as an art form.